1. Emma Johnston Emily Carroll

2. W HEN YOU ARE NOT PART OF THE PHONE CONVERSATION If someone is on the phone and you need to talk to them say “Excuse me, can I talk to you for a minute? It’s important.” When you are on the phone and you need to speak to someone else, say “Please excuse me, I need to answer a quick question.” Don’t ask questions or make comments about a phone conversation that takes place in your presence but does not concern you.

3. T IMES FOR THE PHONE When you call someone ask if it is a good time to talk or if you should call later. If a phone conversation goes on longer then is expected say “May I call you back later.” Try not to call after 9:30 at night, or before 9:00 a.m. unless it is urgent. Try not to make calls during the dinner hours. If you must answer the phone during a meal ask the caller if you can call back after the meal.

4. M ESSAGES Always ask to take a message of the person is unavailable. Make sure you write the message down. Make sure you give the person their message. When taking a phone message make sure the message is clear to you. If necessary ask the caller to repeat his/her message and repeat her name. Always read the telephone number back to the caller to make sure you wrote it down correctly.

5. A NSWERING THE PHONE When someone asks “Who is this?”, say “To whom do you wish to speak?”. Do not tell him/her your name. When someone calls ask “Who is this please?”’ or “Who is calling please?”, or “May I tell him who is calling?”. Say “Just a moment please.” Set the phone down and find the person who is wanted on the phone rather than yelling for them.

6. S OLICITING CALLS Chose weather or not to return unsolicited messages or voice mails. If you receive a solicitation call, state that you are not interested, thank you, and hang up. Call From: Solicitor

7. W HEN OTHER PEOPLE ARE INVOLVED Do not carry on an extended phone call when you are visiting or have a visitor. When you are waiting for a call say so at the beginning of the conversation. Acknowledge partners and spouses when you phone.

8. P UBLIC PHONE USE When using a public phone, Be aware of others who may need to use the phone and keep your conversation brief. Do not rip pages out of public phone books for your personal use.