1. 10/19/05 Mentoring 1011 SSIS Mentoring 101 What is an SSIS County Mentor? SSIS expectations/benefits County benefits Worker Mentor Program Coordinator Presenter: Maureen Zinda

2. 10/19/05 Mentoring 1012 What is a SSIS County Mentor? A person identified by the county Familiar with SSIS, Social Services workflow, and works well with staff Good communicator with both county staff and management Willing to support SSIS with a positive attitude in the county Willing to share information with the county and SSIS

3. 10/19/05 Mentoring 1013 SSIS Expectations Mentor responsibilities include: Attend bi-monthly meetings held by the State (Maureen Zinda, Coordinator). Discuss support issues occurring in the counties with Maureen. Disseminate information from the mentor meetings to county management and staff. Support county staff by answering daily application questions.

4. 10/19/05 Mentoring 1014 SSIS Expectations—continued Train county staff when necessary. Coordinate with the County Coordinator about staff training issues and plans. Contact the SSIS Help Line with questions or concerns about the application Receive specialized training in coaching, problem solving, and communication. Serve as a communication link between SSIS and county staff

5. 10/19/05 Mentoring 1015 SSIS Benefits Ability to present up-to-date information to all counties at the same time Getting feedback from mentors regarding new features or current application functioning Available wealth of knowledge about current challenges in the counties

6. 10/19/05 Mentoring 1016 County Benefits Statewide information notices Information shared between counties Well-informed local support Early demonstrations of new SSIS versions Training enhancements Other support from Maureen

7. 10/19/05 Mentoring 1017 Worker Mentor Program Coordinator Responsibilities include: Listen to mentors to hear counties’ needs. Facilitate bi-monthly meetings. Distribute up-to-date information. Gather information from mentors and disseminate within SSIS.

8. 10/19/05 Mentoring 1018 Worker Mentor Program Coordinator—continued Conduct training and offer support and coaching techniques to mentors. Provide opportunities for mentors to learn new strategies for supporting their staff. Facilitate the Mentor Program Advisory Committee (MPAC) meetings.

9. 10/19/05 Mentoring 1019 SSIS Worker Mentor Program Coordinator Maureen Zinda Email: maureen.zinda@state.mn.usmaureen.zinda@state.mn.us Phone: 651-772-3770 Hours: M-T-Th-F 7:00 AM -4:30 PM W 7:00 AM-11:00 AM