1. Alameda County Transportation Commission March 8, 2011

2. Outcomes of this Training As a result of attending this session, you will: Understand and begin to recognize four personal/communication Styles. See how you can use Styles to build a foundation that increases your ability to manage others. Recognize some of your management challenges in dealing with people of different Styles (and some things to do about it).

3. Styles Awareness Teaches: Assess your dominant Style to know more about yourself, how you work best & what you need to succeed. A difficult person may be just a different person; Recognize & resolve conflicts caused by Styles differences. Styles flexibility marks successful managers. Increase productivity of employees with different Styles by learning how to motivate them.

4. Carina Situation What has gone wrong in the relationship between Carina and Jake? What are some of the major differences between them? What is the underlying problem between Karen and Carina?

5. Good Managers Rather than to be understood. Seek to ……………….

6. The 2 “Ts” of Styles T T N Good managers know you have to increase one and decrease the other.

7. WIIFM THE GOLDEN RULE: Do unto others as you would have them do unto you. THE PLATINUM RULE: What’s In It For Me?? Do unto others as they would have you do unto them.

8. Style Basics Technical TASK/ FORMAL PEOPLE/ INFORMAL LOWER ASSERTIVENESS HIGHER Bold Expressive Sympathetic

9. B-E-S-T B E T S Put it in writing Do it now! Why Not? My office Is Your office

10. What are the strengths/specialties of this Style? What are your areas for improvement or growth? How would someone of your Style like to be managed? How would you prefer to be communicated with? (email; face to face; phone; voice mail) What do other people do that really makes you mad?

11. E & T Are Opposites Expressive Technical NEW CHALLENGES INVOLVEMENT TEAM WORK RECOGNITION ENJOYMENT INFLUENTIAL ACCURACY ORGANIZATION DETAILS/RULES EXPLANATIONS SOLO PERFORMER

12. B & S Are Opposites Bold Sympathetic CONTROL/ AUTHORITY QUICK RESULTS FREEDOM ACTION FOCUSED ACCEPTANCE HARMONY SECURITY APPRECIATION CARETAKER LISTENER

13. Using Styles to for Good Management How different Styles view Change Planning and Giving Work Assignments that Work with Different Styles On-going Communication Acknowledging Through Feedback (leading into performance appraisal) Dealing with the Poor Performer Managing Conflicts Handling Stress Hiring the Right Style for the Job Teamwork

14. What Style was/is CMA? What Style was/is ACTIA? How have the Styles differences shown up? How do they need to be managed for the smoothest integration of the two agencies?

15. Alameda County Transportation Commission March 8, 2011