1. Marilyn Forsythe, BPWA President

3. Etiquette A set of rules that has been established by convention

5. Helping people overcome their limitations to become more successful at work is at the very heart of effective management.

6. The Sponsor The Role Model The Decision Maker The Voice The Motivator The Enforcer Heather Stagl

7. How does that affect the department? Is there a better way?

9. “The real voyage of discovery consists not in seeking new lands but in seeing with new eyes.” Proust

10.  Make sure you have a clear understanding of your own paradigms  Ask yourself “Who in another field would be interested in my unsolved problems?” GO AND TALK TO THEM  When a change is suggested work through the positive and negative aspects of the change  Seek outside your own paradigm shifts by thinking outside the circle

12. We just don’t have the time for that! We have always done it that way. Do we really need it? I am quite sure it wouldn't work. It is much too risky! It will never work in practice. Frank Calberg, ‘Five Reasons Why People Resist Change’

13. Joel Barker is an eminent futurist, an author and lecturer. He has been studying the process of change since 1973 and has assisted thousands of companies to deal with change. Joel Barker has published books and training manuals will assist leaders to deal with change. www.joelbarker.com