1. Amr Hamdy Director, Management Center The American University in Cairo

2. Higher Education Training Graduates Employment Knowledge Skills

4. “To develop leaders capable of creating a positive impact on business results of their organizations in a growing and changing global marketplace”

5. Quality is not an act, it is a habit…. Aristotle

7. Input from MC Stakeholders Implementation, Monitoring and Evaluation Quality of Service

9. Mgmt. & finance Curricula Evaluation Evaluation Vision & Mission Instruction & instructors Admission & student Services Output ACCET Accreditation Better Quality Better Service Customer Satisfaction

10. In August 2011, the MC obtained accreditation by the Accrediting Council for Continuing Education and Training (ACCET); an accrediting agency recognized by the U.S. Department of Education and the only recognized accrediting agency to be certified as an ISO 9001:2008-Quality Management System. This accreditation is the result of two years of hard work by all the MC team to address the quality requirements of ACCET. The MC obtained its accreditation for five years, an indication of the positive evaluation of the Council to the quality efforts and output of the MC. A Partnership for Quality®

12. Customer Surveys Employer Surveys Internal assessment

13. The MC is now adopting the EFQM Excellence Model

14. People Partnerships & Resources Process Policy & Strategy Leadership People Results Customer Results Key Performance Results Enablers Results Learning, Creativity and Innovation

15. Continuous monitoring and improvement is foreseen the roadmap to success. - The Management Center -

16. Thank you Amr Hamdy Director, Management Center Email: ahamdy@aucegypt.edu www.aucegypt.edu/business/mc www.facebook.com/aucmcenter