1. COURSE INTRODUCTION BUSINESS ENGLISH 2

2. Lecturer: BOGLARKA KISS KULENOVIĆ Office hours: Tuesday: 10:00 – 12:00 1 more hour to be set for meetings Room: 20 E-mail: bkisskule@efzg.hr Contact information

3. Timetable Lecture: Monday, 10:00 – 11:30 Seminars: Tuesday, 8:30 – 10:00 Wednesday, 10:00 – 11:30

4. REQUIRED LITERATURE MacKenzie, I. (2010) English for Business Studies, CUP Business English Resource Bank 2 (2014-15) Print it out by next time!

5. COURSE REQUIREMENTS regular attendance You will not get a signature if you miss more than 6 classes doctor's notes or other proof of absence have to be handed in maximum 7 days after the class missed. active in-class participation (home assignments, participation in discussions); Organise and role-play a business meeting; passing progress tests or final exam.

6. TWO WAYS TO GET A GRADE 1) PROGRESS TESTING - BEFORE REGULAR EXAM DATES regular attendance homework assignmentsfor signature Business meeting active in-class participation additional tasks presented in office hours for higher grade 3 progress tests oral exam

7. 2) REGULAR EXAM DATES regular attendance homework assignmentsfor signature Business meeting final comprehensive written test (regular exam period) final comprehensive oral exam (regular exam period)

8. Main topics to be covered in the semester BUSINESS MEETINGS REPORT WRITING DESCRIBING GRAPHS AND CHARTS TRADE BANKING INSURANCE FINANCE THE BUSINESS CYCLE

9. MEETINGS The meetings will be held in my office during office hours until the end of the semester You will work with your group from the previous semester. I can supply a meeting topic and role-play instructions OR you can suggest one. If you are choosing your own topic, contact me at least a week before the meeting to get it approved. prepare the meeting, agenda, minutes and roles Hand in the agenda and minutes on the day of the meeting. Use class input (RB 2) on the structure and language of meetings Rehearse your role alone and with your team

10. Meetings 1

11. Topics to discuss on meetings The purpose of meetings/ effective meetings Key words/ key participants The structure of meetings The language of meetings Downtoning Key documents for meetings: memo, agenda, minutes

12. Brainstorming What are meetings for? What makes meetings effective? What kinds of problems could occur at a workplace? How could these be solved in meetings?

13. Key words: nouns Explain what these words mean. Memo Agenda Item Venue Chairperson Minutes Minute-taker Any other business (AOB)

14. Key words: verbs Find connections Circulate the minutes Schedule a meeting Run a meeting Take minutes Put off a meeting Choose a minute-taker Draw up the minutes Call a meeting Send out the minutes Postpone a meeting Chair a meeting Appoint a minute-taker

15. Key words: verbs Find connections Circulate the minutes Schedule a meeting Run a meeting First you take minutes Put off a meeting Choose a minute- taker Send out the minutes Call a meeting Chair a meeting Then you draw up the minutes Postpone a meeting Appoint a minute- taker

16. Replace the Croatian words with their English translation

17. Downtoning: firm, but polite language 1. Say please and thank you 2. Avoid being direct 3. Ask, rather than order 4. Use indirect questions 5. Avoid blaming or accusing 6. Understate the point

18. Downtoning. Match up the two sides. 1. Your prices are not acceptable 2. You must send it straight away. 3. Can you reduce your prices? 4. You’ve made a mistake with my order. 5. There is a problem. A. I’m afraid there is a problem with the order. B. It seems we have a small problem. C. Please could you send it as soon as possible? D. I was wondering if you could reduce your prices. E. We think your prices are rather high.

19. DOWNTONING “You must reduce the price” “I’m afraid the price is too high for us.” “The price may/ might be too high for us.” “Maybe you could reduce the price.” “I wonder if you could reduce the price.” “Why don’t we consider reducing the price?” “The price is a little too high for us.” “The price is a bit too high for us.” “The price is just too high for us.” “Let’s see what happens if the price is reduced.”

20. Making suggestions and proposals Downtone the following sentence: “Read the report first.” Finish these lines: I advise... I suggest V+ing/ that... Why don’t we... Shall we...

21. Making suggestions and proposals “Read the report first.” “I advise you to read the report first.” “I suggest reading the report first.” “I suggest (that) we should read the report first.” “I suggest (that) we read the report first.” “Why don’t we read the report first?” “Shall we read the report first?”

22. Watch and listen http://www.youtube.com/watch?v=L_kZT8t75J4 http://australianetwork.com/businessenglish/stories/ep04.ht m http://australianetwork.com/businessenglish/stories/ep04.ht m

23. Minutes: Turn the following lines into action minutes. (You have to add some words.) Ian Sullivan, Anne Bulter, Maggie Harrison, John Smith Results of the market research Room 19 The Product Development Department was requested to suggest new product features. 14 July We all agreed that an upgrade was necessary. May 2011, 3 p.m. JS The market research showed that customers are dissatisfied with the opitional features of our product.

24. Minutes of the management meeting Date: 3 May 2011, 3 p.m. Venue: Room 19 Present: Ian Sullivan, Anne Butler, Maggie Harrison, John Smith 1 Results of the market research The market research showed that customers are dissatisfied with the opitional features of our product. We all agreed that an upgrade was necessary. The Product Development Department was requested to suggest new product features. JS 14 July

25. When preparing your role-play meeting: Know what each department does. public relations department (PR) research and development (R&D) legal department purchasing/procurement department personnel or human resources (HR) production/manufacturing department finance department marketing department information technology department (IT) sales department

26. HW