1. A Support & Supervision Model Joanne Hincks Eileen Paulsen Sharon Rajabi TESL Ontario Conference 2010

2. Background Developed in 2002-2003 Adapted from Teacher Performance Appraisal Manual: Ontario 2002 Based on feedback from instructors & supervisors through survey Field-tested in 03-04

3. Guiding Principles Atmosphere of professional trust Mutual respect for individual differences Commitment to PD, improvement of instruction, & effective engagement of program sites

4. A collaborative and reflective approach: - Leads to professional growth - Ensures quality assurance - Builds credibility & accountability measures - Documents issues related to performance Introduction Why Support & Supervision ?

5. Purpose Identify standards of quality instruction Ensure effective high quality instruction maintained Provide opportunity for reflection, goal setting & self-evaluation Create a basis for dialogue concerning program delivery Provide a model for assistance for poor performance

6. What is a Collaborative Model ? Supervision for developmental purposes 80% support; 20% supervision Focuses on clear program and learner performance goals

7. Nurtures best practices from instructors through a process of reflective questioning Recognizes contextual variables that influence instructors’ work (Chamberlain, 2000) Helps instructors think about previous experiences Empowers instructors to articulate their motivations for decision making

8. Conditions for Achieving Purpose Collaborative rather than prescriptive and evaluative Role of trust in supervisor-teacher relationship Ratio of supervisor talk to teacher talk during post observation conferences

9. Internal Support and Supervision

10. Components Support and Supervision of Location Classroom Practice

11. Location Support and Monitoring Provides support in issues related to program sites Ensures that operations of a location are managed and documented appropriately Ensures that student attendance meets established requirements Checklist for Program Consultant’s Site Visits reviewed

12. Staff Support and Supervision Provides support in program delivery Visits relate to professional growth and classroom performance Observation and discussion focuses on items on Program Review Worksheet Conducted each year

13. Performance Appraisal Conducted regularly--frequency by seniority Takes place within 30 days of completion of Program Review Worksheet Consists of Performance Appraisal Review Worksheet and Observation Report Appraisal can meet, exceed or not meet expectations 3 copies-- to instructor, consultant, on file

14. Does Not Meet Expectations Improvement plan within two weeks Three months support New consultant  continues support for two months  Observation Report Meets expectations  process over

15. Review Process Review committee meets Instructor placed under review status Second round of support (improvement plan, support—3 months then 2 months) Observation report Meets expectations  process over Does not meet expectations  process over

16. External Support and Supervision

17. C redibility and accountability of the program Service provider does not have the expertise Why re-invent the wheel? Rationale

18. First external organization My reaction Initial meeting Reaction of instructors Final satisfaction History

19. Responsibility of the service provider Issues that have an impact on the classroom Location Support and Monitoring

20. Meeting with the service provider a) Instructor questionnaire b) Service provider questionnaire c) Meeting with instructors External Support and Supervision Process

21. More flexibility First contract year Plan A components Plan B components Second Contract year Subsequent Contract years Delivery of the Process

22. Change of lapse time PPAIP Performance Appraisals

23. Long term supply PD Performance Appraisals Two + Contract years

24. Instructors’ questionnaire Service provider questionnaire Evaluation

25. Effective process for both TCDSB and external organizations Support and Supervision Package with training Contact person – Sharon Rajabi sharon.rajabi@tcdsb.org Conclusion

26. Please feel free to ask any questions about the Support and Supervision Package. Q and A

27. joanne.hincks@tcdsb.org sharon.rajabi@tcdsb.org eileen.paulsen@tcdsb.org THANK YOU