1. Extending the reach and learning new skills: IL the web conferencing way Juanita Foster-Jones and Katharine Reedy

2. The Open University Library Serving 8000 dispersed Associate Lecturers (ALs) Online resources embedded in courses The challenge: supporting ALs in their development

3. Why web conferencing? Something that would replicate face to face experience Interactivity is key Ability to demonstrate online services Distance becomes immaterial

4. Core functionality Application share Whiteboard Survey Agenda builder Voting buttons Voice over IP Text chat A demonstration…

5. What we were investigating Whether the medium was appropriate What skills the trainers needed Cost benefit comparison to face to face What the users thought

6. Designing sessions Early sessions Limited interactivity Limited use of tools –Application share –Text chat –Voting buttons Later sessions Increased interactivity Hands on practice Increased use of tools –Application share with mark-up –Drawing tools –Surveys

7. Impact of learning design

8. Evaluation Results Behaviour Learning Reaction Kirkpatrick (1994)

9. Reactions: System

10. Reactions: Presenter

11. Learning I now have a plan of action to utilise the information and skills demonstrated which will help develop my research skills. [AL] I found it particularly useful that Helen helped me to ‘cut through the jargon’…and I now feel more like having a browse to find some interesting articles! [Student]

12. Behaviour: 6 month feedback Low response rate 13 ALs in total 45% reported a noticeable or significant change in confidence using library resources Change in practice –I’m now very proactive in advertising the library’s resources to my students. [AL 1] –More focused advice to students. [AL 2] –More likely to use the library resources than before now that I know my way around a bit. [AL3]

13. Impact on the practitioner Supporting reflective practice – peer observation Action learning Developing training skills Kolb learning cycle

14. The future Benchmarking Roll out Helpdesk – look at potential for student support The goal: Extending our reach to our users… wherever they are

15. Centra Interface

16. Tool bar buttons…

17. Application share

19. Survey