1. Using Minitab to construct Control Chart Part 3

2. C-charts are used to monitor the number of defects per unit. Examples are the number of returned meals in a restaurant, the number of trucks that exceed their weight limit in a month, the number of and discolorations on a square meters of carpet,. Note that the types of units of measurement we are considering are a period of time, a surface area, or a volume of liquid. The average number of defects, is the center line of the control chart. The upper and lower control limits are computed as follows: Example: The number of weekly customer complaints are monitored at a large hotel using a c-chart. Complaints have been recorded over the past twenty weeks. Develop three-sigma control limits using the following data: weekNo. of comp 1323 41 53 63 72 81 93 101 113 124 132 141 151 161 173 182 192 203

3. As in the previous example, the LCL is negative and should be rounded up to zero. Following is the control chart for this example:

4. daydefectsample 19110 111101 1298 15105 215110 213100 2898 2799 35100 32100 34102 3498 4299 45105 45104 42100 53103 52100 5198 56102 U-chart There is no reason why the sample size must be restricted to one inspection unit. In fact, we would often prefer to use several inspection units in the sample, thereby increasing the area of opportunity for the occurrence of nonconformities. The sample size should be chosen according to statistical considerations, such as specifying a sample size large enough to ensure a positive lower control limit or to obtain a particular probability of detecting a process shift. Alternatively, economic factors could enter into sample-size determination. Example: The given data represent number of defect found in toys in daily inspection, draw the U control chart control

5. Solution Minitab software