1. Christmas 2015 Resourcing June Slide Pack

2. Christmas 2015 Resourcing Goals To deliver an integrated, seamless, end-to-end resourcing and payroll process to meet operational requirements for Christmas 2015 HRS Recruitment Services Development Team – Project Management Dedicated HRS Christmas Casual Helpline Dedicated HRS payroll team and Manager Helpline Central Christmas Administration team HRS field teams running registration events End to End Recruitment through SuccessFactors and Payroll through PSP Dedicated Regional Christmas Coordinators with specialist support teams

3. Christmas 2015 Key Objectives To drive the overall national planning activity To define the National Attraction Strategy Through Ops Directors, HRD’s and Workforce Planners teams, deliver robust workforce plans To agree & deliver retention strategies Work with external partners to ensure timely delivery of resource Delivery of E2E payroll service and dedicated telephone helpline service

4. Programme Structure Phase 1: Project Set Up (May - June 2015) Project plan, governance structure, template building Mobilisation of project team, communications plan, project launch Phase 2 : Project Planning (July – September 2015) Mobilisation of support teams, Regional Plans finalised, roles live for applications Phase 3: Execution and Fulfilment (Sept 2015 – Jan 2016) Registration Events, Security Vetting, Pay Workshops, Applicants joined, paid and off boarded. Phase 4: Post implementation review (Jan – Feb 2016) Full Project interrogation Project Set Up Project Planning Execution PIR

5. Outputs from 2014 Attendance lists (Data supplied and timescales) Attraction Strategy ( Friends and Family / D2D Activity / Proposition) Candidate Management (SuccessFactors) People Plan (Central Team and Regional HRS Support) Project Administration (SuccessFactors) Registration events (SuccessFactors) Resource Planning (Agency Orders / Robust Plans / Cyber Days) Casual Interaction (Unit level) 5

6. Top Risks – Overall Project RisksMitigation 1. Quality of Resource Plan submission Use of known attrition rates / awareness of cyber days / attendance to planning workshop and deep dive sessions 2. PSC and Outhouse Locations Early agreement required subject to property availability 1, 2

7. Key Dates June 15 – Christmas 2015 Resourcing Project Launch June 22 – Regional Planning Workshops to start July 03 – Submission Documents provided to regions July 20 – Summer Mailer to previous Christmas workers. August 07 – FIRST PLAN DEADLINE (inc cost centres / pay rates) August 10 – 21 Regional Deep Dive Sessions September 01 – Roles live for applications September 16 – FINAL PLAN DEADLINE September 21 – Registration Events Commence October 05 to 23 – Pay Workshops November 02 – Earliest Start Date January 24 – Casual mass end date

8. Operational Planning Approach Contingency CHRISTMAS CASUALS Angard / Agency Regular Usage Overtime and Part Time to Full Time Permanent Staffing Planned and adhoc short term agency usage / attrition or waiting list True Christmas Uplift Stable yet flexible Further guidance will be provided at the planning workshops late June / early July

9. Operational Planning Considerations Clear communication in the blending approach Setting realistic pay rates Offering flexible shift patterns to attract 16 – 17 and 18 – 24 market Attendance to Deep Dive Sessions Local review and final sign off of Sept Resource Plan Regional Change request process clearly communicated to units Current Angard and Agency usage – why would this not continue for Christmas? Hard to Recruit areas – early identification of required pool to agency partners Use of Attrition figure vs reliance on waitlist candidates 9

10. Key Milestones May/June 2015 Identification of HRS Project Team Members SI Action plan in place Project Plan and RAID log V1 written and activity started Success Factors Christmas download built and tested Success Factors Christmas Admin process reviewed Success Factors Christmas job build and candidate application process tested External website updated (www.myrmchristmas.com)www.myrmchristmas.com PIR Actions incorporated into Project Planning HRS Regional Team Improvement projects realised Official Project launch to business Delivery of Regional Planning Workshops Agency Supplier positioning meetings completed

11. Planned Activity for July All admin work instructions and training documents completed Regional HRS Success Factors Training delivered Provide submission documents to relevant stakeholders Summer Mailer prepared for c14,000 previous casuals Registration event space secured Recruitment of Central Team CSA’s commenced Media schedule to support attraction signed off 11