1. What is a business coach? Helps you look at the big picture Guides you in enhancing your business skills Provides candid feedback Helps you identify business opportunities Links you with other professionals Helps you through business transitions Listens to the problems you are facing Helps you set goals Encourages and motivates you

2. Sales 1.Sales in all regions are trending up in 2011, indicating an end to the global recession. 2.NA sales are the softest and recovering more slowly, perhaps because of USD exchange rates. 3.Europe sales expected to grow rapidly over next 3 years with new manufacturing capacity.

3. STEP 1 Identify scope of process – definition, process owner, start & end points STEP 2 Recruit Focus Team - people involved in the process Construct the Process STEP 4 Validate and obtain comments - from others involved in the process STEP 5 Identify opportunities - determine where areas for improvement exist STEP 6 Present back to management and other key people for their input STEP 3 Process Mapping

4. Customers are most interested in mobile access, email storage and ease of setup Features ranked “very important” (scale of 1-100)

5. Seattle sales spiked in May and September due to locally-run promotions Sales ($USD Millions)

6. 58% sales from North America and APAC

7. Training Delivered To date CurriculumTitleWorldwideEuropePlannedFunded by HQ Funded by Field Cond ucts Studen ts Eval Score Condu cts Student s Eval Score PresentingEP Boot Camp 17394.644384.6202 PresentingEP Boot Camp 24724.831184.9010 PresentingAdvanced EP5474.351164.5203 PresentingDelivery Skills3764.411164.6203 PresentingHandling QA6124.44522NA106 LeadershipSituational Leadership2364.242134130 LeadershipDelegation2444.932204.9130 LeadershipNegotiation Skills3334.731114.76010 LeadershipConflict Mgmt00N/A00 110