1. 2010 Talent Shortage Survey Monday, 18 May 2015

2. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 2 Talent shortages in the news… Within the next eight years there could be at least 5 million potential job vacancies in the United States. Economics Week, April 2010 By 2020 India will have the largest youth population in the world, but only a fraction of them will be employable due to a severe skills gap. Outlook Business (India), April 2010 51% of IT organizations surveyed believe talent issues have limited their efficiency and productivity. Deloitte, September 2009 Europe’s work force is expected to become 15% smaller within five decades. The Wall Street Journal, April 2009

3. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 3 Despite the recent downturn, finding the right talent remains a pressing, pervasive issue for employers worldwide. 31% of employers worldwide are telling us they are having difficulty finding the right talent.

4. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 4 The immediate problem is not the number of potential candidates. Rather, it’s a talent mismatch: There are not enough sufficiently skilled people in the right places at the right times.

5. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 5

6. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 6 Global Survey Findings About Manpower’s Annual Talent Shortage Survey Fifth year Nearly 36,000 employers 36 countries and territories Research conducted in Quarter 1 2010 1 2 3 4

7. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 7 The Questions 1.How much difficulty are you having filling jobs due to the lack of available talent? 2.What is the one job you are having the most difficulty filling due to the lack of available talent?

8. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 8 Global Survey Findings PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY FILLING JOBS

9. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 9 Global Survey Findings Employers having difficulty finding talent

10. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 10 Global Survey Findings The top 10 jobs employers are having difficulty filling globally Skilled Trades1 Sales Representatives2 Technicians (primarily production/operations, engineering or maintenance) 3 Engineers4 Accounting & Finance Staff5 Production Operators6 Secretaries, PAs, Administrative Assistants & Office Support Staff 7 Management/Executives8 Drivers9 Laborers10

11. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 11 Americas Survey Findings PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY FILLING JOBS DUE TO LACK OF AVAILABLE TALENT

12. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 12 Americas Survey Findings

13. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 13 Americas Survey Findings 1 Sales Representatives 2 Technicians (primarily production/operations, engineering or maintenance) 3 Engineers 4 Accounting & Finance Staff 5 Production Operators 6 Secretaries, PAs, Administrative Assistants & Office Support Staff 7 Management/Executives 8 Drivers 9 Laborers 10 Skilled Trades The top 10 jobs employers are having difficulty filling in the Americas

14. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 14 Asia Pacific Survey Findings PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY FILLING JOBS DUE TO LACK OF AVAILABLE TALENT

15. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 15 Asia Pacific Survey Findings

16. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 16 1 Sales Representatives 2 Technicians (primarily production/operations, engineering or maintenance) 3 Engineers 4 Accounting & Finance Staff 5 Production Operators6 IT Staff (Primarily programmers/developers) 7 Management/Executives 8 Sales Managers 9 Laborers10 Asia Pacific Survey Findings Skilled Trades The top 10 jobs employers are having difficulty filling in the Asia Pacific region

17. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 17 PERCENTAGE OF EMPLOYERS HAVING DIFFICULTY FILLING JOBS DUE TO LACK OF AVAILABLE TALENT Europe/Middle East/Africa (EMEA) Survey Findings

18. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 18 EMEA Survey Findings

19. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 19 1Production Operators6 1 Sales Representatives 2 Technicians (primarily production/operations, engineering or maintenance) 3 Drivers 4 Accounting & Finance Staff 5 Chefs/Cooks 6 Secretaries, PAs, Administrative & Office Support Staff 7 IT Staff 8 9 10 EMEA Survey Findings Skilled Trades Engineers Doctors & other Non-Nursing Health Professionals The top 10 jobs employers are having difficulty filling in the EMEA countries

20. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 20 [COUNTRY] Survey Findings The top 10 jobs employers are having difficulty filling (ranked in order): [Customize with your country’s survey findings if available. If not delete.] [Country Name] 1.Insert Job Title 2.Insert Job Title 3.Insert Job Title 4.Insert Job Title 5.Insert Job Title 1.Insert Job Title 2.Insert Job Title 3.Insert Job Title 4.Insert Job Title 5.Insert Job Title

21. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 21 One thing is clear: The talent mismatch cannot be filled one position and one hire at a time. Organizations must recalibrate their mindsets to consider candidates who may not meet all the job specifications, but whose capability gaps can be filled in a timely and cost-effective way—candidates who are a “teachable fit.”

22. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 22 What is “Teachable Fit?” It’s a concept that looks at the capabilities required by a job, evaluates the importance and teachability of each, and finally determines the capacity of candidates to develop these capabilities.

23. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 23 Finding a Teachable Fit To find a teachable fit, organizations must ask four questions: What capabilities are essential to performing the job? 1 Which of these are teachable in an efficient way? 2 Is there adequate time and money to develop these capabilities in the candidate? 3 Do candidates have the capacity (motivation and capability to develop them? 4

24. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 24 Training is Vital. A commitment to reskilling and upskilling current and potential employees will enable organizations to expand the available pools of talent, ensure that their workforces continue to be appropriately skilled and keep employees engaged in their work. Learn more about these ideas in our new Fresh Perspectives paper, Teachable Fit: A New Approach to Easing the Talent Mismatch, available on the Research Center at Mapower.com.

25. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 25 Confronting the Talent Crunch Employers Governments Labor Unions Academic Institutions Individuals What can organizations do now? Key stakeholders must form effective partnerships to combat the talent shortage

26. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 26 Employers Invest in training and development Redefine jobs and facilitate mobility within organizations Expand the recruiting pool to find those with a “teachable fit” Improve retention, especially of older workers Invest time in local schools and universities to ensure curriculum meets market needs

27. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 27 Governments Adjust immigration policies as necessary to enable the flow of in-demand talent Coordinate policies between sending and receiving nations to encourage mutual benefit Use effective labor market forecasting methods Invest in employee education for training and transition Foster partnerships among other stakeholders

28. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 28 Labor Unions Focus on employability and continuous training to keep members’ skills up to date Work with the marketplace and employers to coordinate reskilling partnerships and keep course content current Academic Institutions

29. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 29 Individuals Take responsibility for managing your career Remain flexible and willing to experiment in new roles Be alert to labor market trends and opportunities Be creative in transferring skills from job to job and industry to industry

30. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 30 Manpower Employment Outlook Survey The most extensive, forward-looking hiring forecast; 36 countries and territories. Teachable Fit: A New Approach for Easing the Talent Mismatch The talent mismatch will only intensify as the economy recovers. Learn how organizations can recalibrate their talent strategies and find candidates with a teachable fit. The world of work experts Full articles can be found in Manpower’s Research Center at www.manpower.com/researchcenter. Manpower provides research and reports for economists, journalists, university researchers and think tanks to help them assess and forecast the health and direction of the world’s labor markets. Social Networks vs. Management? Harness the Power of Social Media This Fresh Perspectives paper explores how organizations should leverage the connective power of social networking to enhance productivity, innovation, collaboration, reputation and employee engagement.

31. Manpower Inc. 2010 Talent Shortage Survey | Monday, 18 May 2015 31 Questions? Answers