1. Etiquette, Table Manners and Place Settings 1

2. How is your etiquette and success in the workplace? 2 1.Before eating your meal do the following except: a. Sit up straight b. Place your napkin on lap c. Put your cell phone on the table d. Wait for everyone to be served 2.When dressing for an interview, do not wear the following: a. a navy blue suit b. a grey suite c. a dark brown suite d. a red suite 3.All of the following statements are true for dressing successfully in the workplace except: a. Men’s shoes should match their pants b. Ladies should wear sling back shoes c. Ladies should wear conservative jewelry d. Men’s socks should match their shoes

3. Table Manners & Place Settings

4. 4 By the end of the presentation, participants will: Know proper table manners in business or social setting Gain skills to conduct themselves properly when eating in any situation Objectives

5. 5 Posture and hand placement Placement of napkin Talking and chewing When to begin eating and what to do if something is unreachable Placing utensils at the end of meal Table Manners & Place Setting

6. 6 Ordering food Proper placement of utensils when setting table Serving yourself butter and placement of the butter knife Use of cell phones When you have to sneeze, burp or blow your nose Table Manners & Place Settings

7. How To Perfect Table Manners 7

8. Dressing and Body Language

9. 9 Objectives By the end of the presentation, participants will: Identify ways to communicate and manage impressions through proper dress Understand universal body language Gain a greater sensitivity to nonverbal messages

10. 10 Dress Language Social or business setting - communicating ourselves to others Dressing to control impression and reflect self- perception

11. 11 Dress Language Professional dress for women and men Best styles and colors Suggested color combinations Best fabrics, fit and comfort Accessories Basic wardrobe

12. 12 Dress for Success

13. 13 Body Language Non-verbal messages Body motions and nervous gestures Posture and handshakes Facial expression and eye contact

14. 14 Body Language

15. Greetings, Introductions, and the Art of Good Conversation

16. 16 Objectives By the end of the presentation, participants will: Increase your level of confidence in unfamiliar situations Acquire a set of guidelines for everyday living in a social and business environment

17. 17 Greetings Beginning your greeting If you ask someone “How are you?” be prepared to stick around for the answer. The typical greeting, “Good morning, how are you?” is simply a ritual. The appropriate reply is, “Fine thanks, and how are you?” Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you,” is a polite technique that helps you remember a person’s name.

18. 18 Yo How’s it Going What’s Up or Wassup What’s HappeningHey Greetings Informal and Inappropriate Greetings How you doing or How ya doin Holla What’s shakin’

19. 19 Greetings and Body Language

20. 20 Greetings What is a good handshake? Dead Fish Bone Crusher Palm Pincher Firm, Warm HandshakeAll American

21. 21 Introductions The first impression: Putting your best foot forward During introductions make eye contact, rise, smile, and shake hands with the other person. Who should be introduced to whom? Mention the most important person first (Based off of rank, not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married woman. Names are not enough, supply a nugget of information with the name to serve as a conversation starter. You’ve been introduced, now what?

22. 22 Art of Good Conversation Making a lasting impression How do you want to be remembered? Body language and appropriate behavior Establishing rapport Good listening skills Eye contact, nodding Showing interest in others

23. 23 Art of Good Conversation Conversations to avoid Money matters, including salaries, debts, and taxes Personal topics or topics that could be embarrassing - age The state of one’s health or someone else’s health Controversial subjects, such as religion, politics, gossip Gloomy or depressing topics -floods, world hunger

24. 24 Starting a conversation at dinner of lunch. What do you talk about? Use the word H E L P to recall topics for chitchat. H - hobbies, interests E - entertainment (music, movies, plays), events (current) L - leisure, literature, and law P - photography, professionalism Art of Good Conversation

25. 25 Art of Good Conversation The art of small talk is regarded as an important business and social skill Utilizing the 5 W’s will help you to start a sentence Who, What, When, Where, Why Ask Open Ended questions so that you receive more than a Yes or No Answer

26. 26 Self-Empowerment Checklist Develop win-win negotiating skills Strengthen communication skills (writing, speaking, listening) Practice team-building skills – bringing people to consensus Pursue deeper levels of job knowledge and skills Acquire and practice trust-building skills and behaviors Develop or enhance leadership skills Identify personal negative habits and reduce them Develop and practice assertiveness skills Practice sharing my ideas, skills, knowledge more broadly Learn and practice conflict resolution skills Practice positive self-projection (in speech, dress, self-image) Seek ways to broaden personal vision and creativity Learn to be more politically savvy Take initiative more often and generate the energy required to do so Master techniques for managing personal stress productively Assessment: Use this list to help you identify your development goals. Each week select 1 or 2 goals to improve upon.

27. How is your etiquette? 27 1.Before eating your meal do the following except: a. Sit up straight b. Place your napkin on lap c. Put your cell phone on the table d. Wait for everyone to be served 2.When dressing for an interview, do not wear the following: a. a navy blue suit b. a grey suite c. a dark brown suite d. a red suite 3.All of the following statements are true for dressing successfully in the workplace except: a. Men’s shoes should match their pants b. Ladies should wear sling back shoes c. Ladies should wear conservative jewelry d. Men’s socks should match their shoes