1. C h a p t e r 17 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Adjourning Command group Committee Corporate culture Cross-functional team Formal group Forming Friendship group Group Groupthink Informal group Interest group Norming Performing Problem-solving team Self-managed team Sociogram Sociometry Storming Task group Team Work team

2. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Adjourning, the fifth and last stage of the team development process, is the stage in which the team finishes its job and prepares to disband.

3. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A command group is a formal group that is outlined in the chain of command on an organization chart. Command groups handle routine activities.

4. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A committee is a task group that is charged with performing some type of specific activity.

5. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Corporate culture is a set of shared values and beliefs that organization members have regarding the functioning and existence of their organization.

6. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A cross-functional team is an organizational team composed of people from different functional areas of the organization who are all focused on a specified objective.

7. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A formal group is a group that exists within an organization by virtue of management decree to perform tasks that enhance the attainment of organizational objectives.

8. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Forming is the first stage of the team development process, during which members of the newly formed team become oriented to the team and acquainted with one another as they explore issues related to their new job situation.

9. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A friendship group is an informal group that forms in organizations because of the personal affiliation members have with one another.

10. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A group is any number of people who (1) interact with one another, (2) are psychologically aware of one another, and (3) perceive themselves to be a group.

11. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Groupthink is the mode of thinking that group members engage in when the desire for agreement so dominates the group that it overrides the need to realistically appraise alternative problem solutions.

12. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary An informal group is a collection of individuals whose common work experiences result in the development of a system of interpersonal relations that extend beyond those established by management.

13. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary An interest group is an informal group that gains and maintains membership primarily because of a common concern members have about a specific issue.

14. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Norming, the third stage of the team development process, is characterized by agreement among team members on roles, rules, and acceptable behavior while working on the team.

15. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Performing, the fourth stage of the team development process, is characterized by a focus on solving organizational problems and meeting assigned challenges.

16. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A problem-solving team is an organizational team set up to help eliminate a specified problem within the organization.

17. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A self-managed team is an organizational team established to plan, organize, influence, and control its own work situation with only minimal direction from management.

18. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A sociogram is a sociometric diagram that summarizes the personal feelings of organization members about the people in the organization with whom they would like to spend free time.

19. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Sociometry is an analytical tool that can be used to determine what informal groups exist in an organization and who the members of those groups are.

20. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Storming, the second stage of the team development process, is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions.

21. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A task group is a formal group of organization members who interact with one another to accomplish nonroutine organizational tasks. Members of any one task group can and often do come from various levels and segments of an organization.

22. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A team is a group whose members influence one another toward the accomplishment of (an) organizational objective(s).

23. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A work team is a task group used in organizations to achieve greater organizational flexibility or to cope with rapid growth.