1. By Sasha Radjuk

2. E-Mail - Etiquette and User Guide Give some basic notes on how to log in. To login go on Google and type in outlook web app and the type in your email and password Give advice on using and storing passwords A storing password must contain the following elements:  A minimum of 8 characters long  Combines upper and lower case letters  Includes at least one number  Contains alphanumeric characters.. e.g. !£$%*# Weak password: password Strong password:Pa55w0rD Remember to explain in your answer What? I just created from weak password to a strong one How? I used capital leter and numbers to make password stronger Why? So no one hacks in to the MStreanIT

3. Forward e-mails Email forwarding means sending the same email twice to the same person,It also could mean sending the same email to 2 different people To do this you simply just add the two names in the same box where it says to Also you can use the reply

4. Create new e-mails To create a new email you press new mail then,you chose who to email and then you write you subject and your message Etiquette means sending an formal text with no slang, this includes grammar, spelling and punctuation By making less mistakes with writing and making right spelling and importantly adding your signature Press send to send the message you have written

5. Access e-mails from the In Box: What is an inbox? Inbox is a thing where you get you mail How? Explain When some one sends you a message you can see it on your email Why is this feature important? Organise mail/Recognising potential dangers/ It is important because if you don't then email will be a mess

6. Reply to e-mails To reply you chose the email to reply to you do this by pressing on the email that you want to reply and then press the reply button like it shown above. This is useful if you don’t want to create new mails and want to send an email quick and easily

7. CC and BCC CC (carbon copy) - This means that every recipient gets to know the email addresses of all the persons that received your message. This is usually not desirable. Nobody likes their email address exposed to the public. BCC = Blind carbon Copy, is when you send a message who no one else can see but the person that you send it to

8. Archiving email. There is a lot of unread mail here, this is bad practise as something important could have been missed. You need to show a better screen shot than this. The deleted items folder is very full and needs some attention – this will affect loading speed and will count against my account balance. Mail with the red exclamation mark are important and need to be read quickly, then can be deleted or saved. An in-box rule has been created to send certain e- mails that regularly arrive that are spam. They all go to the Junk Mail folder. This is the deleted items folder showing messages that have been dealt with. BASIC RULES: Company Policy (Acceptable Use Policy)  Order your mail – read messages with high importance first then either save the message in to an appropriate folder or delete the message.  Set up in-box rules for trade with spam/unwanted messages from regular offenders.  Keep your in-box planned, move mail in to folders or remove message frequently.

9. Attach file To attach you need to start an email and where it has a clip you press that opening a window where you chose what file to attach. You can attach multiplies items to save the attach file you need to open it first to see what you want to save. Then if it what you want you can save it in your folder.

10. OPEN This shows the inbox where e-mails arrive. To open a message simply double click on the required e-mail.

11. High, Low Importance's As shown above that were high and low importance is. High importance will send quicker and will have an mark on the mail shown the importance of it. Low importance is the opposite of high importance it will send slower and it wont have any marks on it to show the low importance on it.

12. Creating a folder To create an folder as shown above you right- click the folder side and press create new folder this is useful for creating and storing different and certain types of messages

13. Automatic Replies To do this you go on settings and you press the automatic replies as shown above. You have automatic replies for customers that want to contact you but either your away or isn't available. This is good for sending the email back for wile your away or just busy.

14. Setup contact This is the is helpful for quick and easy finding who you what to send it to and who it is.

15. Digital Signature To have a digital signature you need to go to settings and you need to find an mail as seen on above. You add the name and name of the company. It is useful as it will give you more time to send it and wont waste time on writing the signature

16. Staying safe - AUP Here are some safety tips when using email: Change your password regularly and keep it in a safe place. Don’t share your password with anyone. Don’t open attachments from anyone you don’t know. Log out or sign off from your account when you’ve finished looking at/sending your email. Don’t reply to spam or forward chain emails. Keep your personal information personal – don’t share bank or credit card information by email. Your bank/building society will not discuss your private financial situation by email. If you receive any correspondence that claims to come from your bank, telephone your branch to verify it and discuss the matter over the telephone instead. Make sure that you have antivirus software installed and keep it up to date. A strong password must contain the following elements: · A minimum of 8 characters long · Combines upper and lower case letters · Includes at least one number · Contains alphanumeric characters.. e.g. !£$%*# £P4$$W0rd E.g. password would become PassW0rd4$ using the above rules.

17. Etiquette-(acceptable use policy) Use a suitable subject in the e-mail - this helps the reader to understand what the message will be about Start e-mails by addressing the reader – this is about being polite, showing respect Use paragraphs – this is normal practice for extended writing Use capital letters where appropriate – this is normal practice for extended writing End e-mails with “Kind regards, Regards, Thanks” – this is normal practice in a business context Sign off your e-mail with your name and job title – this is normal practice in a business context No text speak or slang is used – this is expected in a business environment Good use of language, spellings and grammar– this is expected in a business environment