1. CONSUMPTION PLAN [client] [project name] [usage lead]

2. Project Summary & Overview

3. SMSG | MICROSOFT CONFIDENTIAL High Level Project Overview Business Goals MS Solution Alignment to Company’s Priorities Scope of Activities CapabilityDates Project Dates Starting Date:Expected Completion date: Key Date:

4. SMSG | MICROSOFT CONFIDENTIAL Solution Design

5. SMSG | MICROSOFT CONFIDENTIAL Expected Benefits & Business Owners BenefitsBusiness OwnerExpected Timelines Expected Benefits & Business Owners Observable, measurable, quantifiable or financial

6. SMSG | MICROSOFT CONFIDENTIAL Microsoft Contacts NameEmail / Phone Sales Technical Support Project Sponsor Deployment Contact Partner Contacts NameEmail / Phone Partner Partner Contact Deployment Contact Customer Contacts NameEmail / Phone Project Owner Technical Contact Business Decision Makers / Stakeholders Project Contacts

7. SMSG | MICROSOFT CONFIDENTIAL JulAugSepOctNovDecJanFebMarAprMayJun Deployment PlanUsage PlanSupport Plan Timeline

8. Plans

9. SMSG | MICROSOFT CONFIDENTIAL Infrastructure Overview Alignment with IT Key Projects Project NameProject OwnerDependencies / Connections Dates Current IT Environment ProductVersion/Upgrades# of accounts, users, feature or service Barriers to Usage (e.g. infrastructure gaps, application blockers, security concerns, change management, end-user readiness, sponsorship, service upgrade) Business OwnerIdentified Gap(s)Potential Solution(s)

10. SMSG | MICROSOFT CONFIDENTIAL Business Overview Change Management Existing Process and Requirements Communications Existing Process and Requirements Communications Vehicles Type of Communications AudienceFrequencyPurpose End-user Readiness Existing Process and Requirements Readiness needs by stakeholder Readiness ActivitiesAudienceRoles and Responsibilities Delivery Schedule

11. SMSG | MICROSOFT CONFIDENTIAL NameOrganization (MS/Partner/Services/Customer ) RoleResponsibility Deployment John SmithMicrosoftATSDeployment Preparation and barrier removal Usage Support Include deployment, usage and support R&R Roles and Responsibilities

12. SMSG | MICROSOFT CONFIDENTIAL Deployment Activities Readiness to Deploy Solution (Prerequisite validation) Identified Barrier to UsageImplemented SolutionStatus (Issue solved / not solved) Deployment Components ComponentActivity Responsible Due Date Component 1 Component 2 Component 3 Deployment PlanUsage PlanSupport Plan

13. SMSG | MICROSOFT CONFIDENTIAL Criteria to confirm organizational readiness for usage CriteriaReady/Not Ready Change Management Activities Activity descriptionAudienceOwnerDue DateStatus Communication Activities Activity descriptionAudienceOwnerDue DateStatus End User Readiness Activities Activity descriptionAudienceOwnerDue DateStatus Organizational Launch Plan Deployment PlanUsage PlanSupport Plan

14. SMSG | MICROSOFT CONFIDENTIAL Usage Plan Usage Measurement Phasing Capability (From Project overview / Scope of Deployment Activities) Deployment DatesUsage Measurement Begin Date Expected Benefits & Business Owners Observable, measurable, quantifiable or financial BenefitsBusiness Owner Business Benefit Realization Feedback Status (Met / not met) (From Current State/ Expected Benefits & Business Owners) Deployment PlanUsage PlanSupport Plan

15. SMSG | MICROSOFT CONFIDENTIAL Success Measure Metric Definition Data Source Report Needs Next Steps Usage Reports and Metrics Deployment PlanUsage PlanSupport Plan

16. SMSG | MICROSOFT CONFIDENTIAL Support Structure Support Structure and Contacts (T1, T2, T3) Escalation Paths Scope (Specify if it includes Premier Services) Support Plan Deployment PlanUsage PlanSupport Plan