1. 1 Water Safety Conference 2010 Melissa Adriano-Alcasid IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP Melissa M. Adriano

2. 2 IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP Water Safety Conference November 2-4 2010, Kuching, Malaysia Location Population served No of Employees DW Coverage % Sanitation Coverage % Manila Water Company, Inc. Metro Manila, Philippines Danang Water Supply Co. Danang City, Vietnam approx. 5.9 millionApprox. 0.85 million 2,200470 99 16 60 N/A

3. 3 Focus area Date WOP commenced Expected outcomes Water Quality Management and Monitoring December 2009 Greater assurance of safe water supply provision and increased capacities to address water quality constraints IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP Water Safety Conference November 2-4 2010, Kuching, Malaysia

4. 4 TWINNING PARTNERSHIP and Objective:  To strengthen DAWACO’s water quality management processes by maintaining adequate chlorine residual levels in the water supply distribution network and improving water quality monitoring (per DAWACO’s Water Safety Plan) in order to safeguard against public health hazards. Program Duration:  12 months  Starting in pilot locations with highest potential health risks

5. 5 Twinning Activities Partnership Timeline

6. 6 ● Consultations ● Classroom lectures ● On-the-job training ● Study tours ● Technology demonstration ● Sharing of SOPs, manuals ● Provision of equipment Twinning Activities

7. 7 Policies Shared ● Network flushing guidelines ● Dirty water complaint standards ● Water quality monitoring plan - forms - logging system - reporting system ● Standard Operating Procedures - water sampling - collection of samples - determination of sampling points - network flushing & disinfection Key Training Programs ● Water Quality Management ● Water Quality Assurance Program - monitoring plan - network flushing & disinfection ● Incident Management - critical project/activity review (CPR)

8. 8 MANILA - DAWACO TWINNING Chosen Residential Area for Pilot: MAN THAI, Danang City, Vietnam Flushing pt. RESULTS  Nearly 4,000 households have elevated residual chlorine upon continuous flushing and disinfection of water network lines  Maintained adequate residual chlorine levels of 0.2 ppm (minimum) in the distribution lines upon installation of interim chlorine booster

9. 9 MUTUAL PARTNER INTERESTS AND BENEFITS Danang Water Supply Company (Recipient Partner) Manila Water Company (Mentor Partner)  Strengthened capabilities to address water quality issues  Enhanced professional and personal experiences  Tangible service improvements in pilot areas with plans to scale-up  Improved understanding of new conditions and challenges in Vietnam  Access to new innovations, practices, technologies and information  Application of corporate social responsibility goals  Networking with peers  Opportunity to work beyond WOP

10. 10  The program gave MWC an exceptionally revealing experience to validate its Water Quality Monitoring System. INSIGHTS/ LESSONS LEARNED  DAWACO has its own unique and practical way of resolving issues and problems.  Improving water quality in the system is a continuing program.

11. Securing the Future Today