1. Regulated Security Solutions Customer Focus – Expertise – Performance – Best People – Collaboration & Teamwork Addressing Attentiveness & Sustaining Positive Human Performance

2. Areas addressed Best People Policy & Procedures Technology Automated Measures & Business Intelligence

3. Best People & World Class Leaders Best People: Delivering world class officers backed by an in depth, tiered professional development program and career path support. World Class Leaders: A new paradigm in leadership training has been created within the RSS model. Our leaders receive hundreds of hours of cutting edge and continual training and assessment through the year to measure their capabilities and ensure proper development in line with RSS’s ability.

4. Best People Phase 3 – Within 8 months after completion of Phase 1 All Security First Line Supervisors Attend and pass LDC* and CSS 1 Status Maintained Dropped back to Security Officer or Released Phase 4 – Within 12 months after completion of Phase 1 All Security Upper Level Supervisors Attend and pass ALDC** and CSS 1 Status Maintained All Security Officers Attend and pass PDC and CREC Phase 2 – within 4 months after completion of Phase 1 Status Maintained Released YES NO YES NO YES NO Formally Assess Personnel Evaluate based on assessment results and/or hiring criteria Hired Under RSS Demoted or Released YES NO Project Manager Attend and pass Project Manager Fundamentals Status Maintained Released YES NO Phase 1 Phase 5 – Within 12 months after completion of Phase 1 Dropped back to First Line Supervisor or Released *Note: LDC contains review of PDC and CREC subjects Note: ALDC contains review of PDC, CREC, and LDC

5. Policies & Procedures Enhanced Pre-Hiring Screening Policies CBOP Training Annual Supervisor Reviews Shift CBOP Assessments Enhanced FFD Processes Post Rotations Communications Strategies Additional Stimuli Provided through Enhanced Policies Open Culture and Questioning Environment

6. RSS - Technology Technology Integrators: Advanced Security Assistant – ASA 200 Primary functions: attentiveness aids (motion) and weapons accountability (RFID) Incident tracking (real time) Event logging (local and remote) Post inspections Linkage to Keystone for tracking and trending Auto-notifications of critical events to management Tertiary communications device GPS capable

7. Automated Measures and Business Intelligence Continuous Quality Improvement: Recognizing the critical role of process in sustaining a continuous quality improvement culture RSS has dedicated not only technology but assets to develop and monitor organizational processes and programs to ensure only superior solutions are delivered. Equaling Optimum Performance: Inline with our continuous quality improvement culture, optimum performance is achieved through measuring and analyzing the impact of actions on performance and sustainable quality. Measure - Track & Trend – Analyze – Corrective Actions – Leverage - Measure

8. Automated Measures and Business Intelligence Continuous Quality Improvement: Keystone