1. A journey EMPLOYEE COMPETENCY CHECKLIST

2. SCUBA DIVING

3. Tool – Why do we do it? Assists management knows the employee has been given all the instruction and training remember what has been done and what is left to do can successfully perform the duties of the job Assists the employee Management expectations How much more is there to learn/understand/perform Confidence – more comfortable faster More formal – signed, written EMPLOYEE COMPETENCY CHECKLIST

4. Who Manager or Supervisor with the employee Why not a coworker Use Scuba example Good at instructing My own diving to do Safety Bad habits vs. correct way Coworker to shadow after trained – diving buddy ECC

5. Who continued HR will send out for new and transferred Unit manager/spv has access to handle existing ECC

6. What Tasks for the station and duty Grid – not title Open and close Are these going to change? Consistency across unit and organization Specialized enough to be useful Recipes Closing checklist ECC

7. Where – in the unit When Scuba example - in the water? On the boat? Under fire/Drowning – line of customers What experience is that for the customer? For the employee? What is the best time for the supervisor or manager? Middle of a meal? Schedule for a day or two NOT in their regular schedule if necessary when the manager/Spv can spend dedicated time Completed within 30 days for union positions 18 months for supervisor and management postions ECC

8. Process Created Unit with Quality Improvement Training Coordinator’s assistance Delivered to all existing employees Manager and Supervisor- parts QITC - parts Delivered to all transferring and new Manager and Supervisor - parts QITC - parts ECC

9. Safe Competent employees Understand expectations Benefits management, employee, customer Acclimate faster - part of the team SCUBA