1. ©2014 International Institute for Learning, Inc., All rights reserved. 1 Intelligence, Integrity and Innovation ©2014 International Institute for Learning, Inc., All rights reserved.

2. 2 Intelligence, Integrity and Innovation This presentation will focus on…

3. ©2014 International Institute for Learning, Inc., All rights reserved. 3 Intelligence, Integrity and Innovation What is the goal of communication? We want our message to be understood!

4. ©2014 International Institute for Learning, Inc., All rights reserved. 4 Intelligence, Integrity and Innovation Communication – Basic Model PMBOK ® Guide – Fifth Edition, p. 294

5. ©2014 International Institute for Learning, Inc., All rights reserved. 5 Intelligence, Integrity and Innovation Communication Filters

6. ©2014 International Institute for Learning, Inc., All rights reserved. 6 Intelligence, Integrity and Innovation What creates your personality?

7. ©2014 International Institute for Learning, Inc., All rights reserved. 7 Intelligence, Integrity and Innovation Some popular personality assessments DiSC Assessment Behavioral model William Moulton Marston Myers-Briggs Type Indicator Psychological preferences Isabel Briggs Myers Enneagram of Personality Self-development Ichazo and Naranjo

8. ©2014 International Institute for Learning, Inc., All rights reserved. 8 Intelligence, Integrity and Innovation Dr. Carl Jung – Swiss Psychiatrist  Contemporary of Sigmund Freud  Wrote Psychological Types in 1921  Theory that you can classify people according to different temperaments

9. ©2014 International Institute for Learning, Inc., All rights reserved. 9 Intelligence, Integrity and Innovation The Four Color Energies COOL BLUE showing no bias, objective, detached, analytical EARTH GREEN still, tranquil, calming, soothing SUNSHINE YELLOW cheerful, uplifting, spirited, enthusiastic FIERY RED positive, decisive, bold, assertive A. Lothian, Insights® Discovery (2004)

10. ©2014 International Institute for Learning, Inc., All rights reserved. 10 Intelligence, Integrity and Innovation Dr. Katherine Benziger

11. ©2014 International Institute for Learning, Inc., All rights reserved. 11 Intelligence, Integrity and Innovation Draw two axes on a piece of paper

12. ©2014 International Institute for Learning, Inc., All rights reserved. 12 Intelligence, Integrity and Innovation Now label the axes like this…

13. ©2014 International Institute for Learning, Inc., All rights reserved. 13 Intelligence, Integrity and Innovation A few definitions Introvert: a person who is energized by being alone. Introverts tend to be quieter and more reserved than extroverts. Extrovert: a person who is energized by being around others. Extroverts tend to be more outgoing and seek out excitement and social interaction more than introverts.

14. ©2014 International Institute for Learning, Inc., All rights reserved. 14 Intelligence, Integrity and Innovation Next, chart two points on the graph

15. ©2014 International Institute for Learning, Inc., All rights reserved. 15 Intelligence, Integrity and Innovation Now, place an “X” in the quadrant where the two points intersect.

16. ©2014 International Institute for Learning, Inc., All rights reserved. 16 Intelligence, Integrity and Innovation Identify your dominant color energy!

17. ©2014 International Institute for Learning, Inc., All rights reserved. 17 Intelligence, Integrity and Innovation The Four Color Energies COOL BLUE showing no bias, objective, detached, analytical EARTH GREEN still, tranquil, calming, soothing SUNSHINE YELLOW cheerful, uplifting, spirited, enthusiastic FIERY RED positive, decisive, bold, assertive A. Lothian, Insights® Discovery (2004)

18. ©2014 International Institute for Learning, Inc., All rights reserved. 18 Intelligence, Integrity and Innovation Dr. Katherine Benziger Fiery Red Sunshine Yellow Cool Blue Earth Green

19. ©2014 International Institute for Learning, Inc., All rights reserved. 19 Intelligence, Integrity and Innovation Please Keep in Mind…  Each person is a unique combination of ALL of the color energies.  95% of people tend to have one color as their dominant color energy.  No color is “better” than another one. Ultimately, every system (project team, family, individual personality) strives for balance.

20. ©2014 International Institute for Learning, Inc., All rights reserved. 20 Intelligence, Integrity and Innovation People with a high level of Cool Blue Energy…  Live life according to principles, facts and logic they find in reality  Like to analyze all possibilities to make sure they don’t make an uninformed decision  Are planners and organizers, working out tasks from start to finish  Have a strong need to understand and question

21. ©2014 International Institute for Learning, Inc., All rights reserved. 21 Intelligence, Integrity and Innovation People with a high level of Sunshine Yellow Energy…  Spend their efforts racing toward their dreams of the future  Move from one idea or activity to another, exploring the possibilities of tomorrow  Behave in a way that is fun and exciting, getting others caught up in this energy  May be perceived by others as more imaginative and creative than the other colors.

22. ©2014 International Institute for Learning, Inc., All rights reserved. 22 Intelligence, Integrity and Innovation People with a high level of Earth Green Energy…  Are especially concerned with feelings and relationships  Show concern for others’ well-being that can bring warmth to a situation  Are sensitive to the values behind people's actions  Are often able to remain calm and patient even in very stressful circumstances

23. ©2014 International Institute for Learning, Inc., All rights reserved. 23 Intelligence, Integrity and Innovation People with a high level of Fiery Red Energy…  Often know exactly what they want and have little difficulty in stating their conclusions.  Have responses that are efficient and focused. They know what they want and tend to be impatient with delays.  Concerned primarily with action, they deal quickly with the present situation and appear to have little concern for the past.

24. ©2014 International Institute for Learning, Inc., All rights reserved. 24 Intelligence, Integrity and Innovation ALSO…  As a result of their thoroughness, they are often reluctant to make or express decisions quickly  Facts, logic and principles can appear more important than friendships or personal gratification.  They may be seen as detached or even distant at times.  Avoidance of confrontation can lead to feelings and resentments being bottled up.

25. ©2014 International Institute for Learning, Inc., All rights reserved. 25 Intelligence, Integrity and Innovation ALSO ALSO…  They may become completely committed to an idea and then discard it soon if it loses its excitement.  Their willingness to help others may lead to over-commitment and failure to see things through.  They may become overly emotional when under stress or in conflict.  They are motivated by relationships and can tend to lose track of time.

26. ©2014 International Institute for Learning, Inc., All rights reserved. 26 Intelligence, Integrity and Innovation ALSO…  They tend to judge their own and others' actions against their personal values and can become defiant and stubborn if these values are violated.  They tend to avoid decisions that could involve violation of their values or risking the unknown.  Because they focus on the positive in others and prefer to praise rather than critique, they may avoid confrontation or giving necessary negative feedback.  Because they enjoy facilitating other people's contributions, their own contributions can be overlooked and undervalued.

27. ©2014 International Institute for Learning, Inc., All rights reserved. 27 Intelligence, Integrity and Innovation ALSO…  They may show less concern for others’ feelings or for personal relationships.  Others can see their actions as harsh because they limit the attention they pay to their relationships.  Authoritative and independent, they may fail to win the commitment of others on their team.  Their desire for closure and to save time by doing things themselves can lead to an inability to develop the potential input of others.

28. ©2014 International Institute for Learning, Inc., All rights reserved. 28 Intelligence, Integrity and Innovation What can we learn from this? For purposes of this exercise, these colors are opposites:

29. ©2014 International Institute for Learning, Inc., All rights reserved. 29 Intelligence, Integrity and Innovation Spectrum of Responses to Conflict SilenceViolence Patterson et al, Crucial Conversations (2002) Masking, Avoiding, Withdrawing Controlling, Labeling, Attacking

30. ©2014 International Institute for Learning, Inc., All rights reserved. 30 Intelligence, Integrity and Innovation When miscommunication occurs… Feelings Action

31. ©2014 International Institute for Learning, Inc., All rights reserved. 31 Intelligence, Integrity and Innovation What ACTUALLY happens is… Patterson et al, Crucial Conversations (2002) We see, read or hear something WE TELL OURSELVES A STORY We act on that story as if it were true

32. ©2014 International Institute for Learning, Inc., All rights reserved. 32 Intelligence, Integrity and Innovation When Blue needs something from Yellow:  Remember that they are motivated by connection and interaction – they want to be involved  Focus on who/what else objectives  Be open to discussion  Be more flexible  Stay involved with the person  Be open to a group mentality

33. ©2014 International Institute for Learning, Inc., All rights reserved. 33 Intelligence, Integrity and Innovation When Yellow needs something from Blue:  Remember that details are important to them. They appreciate structure, clarity and preparation.  Be thorough with explanations and feedback.  Prepare, slow down and think before acting.  Keep informed IN WRITING  Use a genuine, low-key approach

34. ©2014 International Institute for Learning, Inc., All rights reserved. 34 Intelligence, Integrity and Innovation When Green needs something from Red:  Remember that they tend to be fast and decisive. They often want you to show them the results.  Focus on what/when objectives.  Also focus on the task.  Act more quickly.  Give regular verbal feedback.  Show an interested attitude.

35. ©2014 International Institute for Learning, Inc., All rights reserved. 35 Intelligence, Integrity and Innovation When Red needs something from Green:  Remember that they dislike confrontation and that relationships are very important to them.  Give them time to consider a request in depth.  Be less assertive and focus on the other person.  Give them advance warning of any changes.  Avoid pushing for an immediate response.

36. ©2014 International Institute for Learning, Inc., All rights reserved. 36 Intelligence, Integrity and Innovation ©2014 International Institute for Learning, Inc., All rights reserved. Christa Kirby, MA, LCAT, PMP Vice President, Global Products and Services +1 (212) 515-5074 christa.kirby@iil.com