1. Certificate in Public Services Information Management (PSIM)

2. Shirley Thorne Information Services Manager Hampshire County Council (cxpust@hants.gov.uk) Mike Hart Professor of Business and Informatics King Alfred’s College, Winchester, Hampshire, UK (M.Hart@wkac.ac.uk)

3. The long tradition of public sector reform Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982 Belief in the benefits of the private sector Now ‘joined-up government’ Best Value, CPA, partnerships..

4. The development of e- government  A stream of White papers on e- government  2001- 40 % services available electronically  2002 – aim of 75%  2005 – aim of 100%  Doubt has been cast on the feasibility of this !

5. Information Services in Hampshire  4 Information Centres  Over 100 Local Information Points  113,495 enquiries at £2.08 per enquiry  241 staff trained from other information sites  http://www.hants.gov.uk/info/performance.html http://www.hants.gov.uk/info/performance.html

6. Information Services in Hampshire Local Information Points by area Basingstoke and DeaneBasingstoke and Deane East Hampshire Eastleigh Fareham Gosport Hart Havant New Forest Rushmoor Test Valley Winchester

7. Hantsweb – Monthly statistics Hantsweb Accesses4.36 million Hits9.4 million Each viewer9.7 pages Per hour visits6,077 Sustained hits per hour 13,161 June, 2002: Source: Hantsweb

8. Certificate in Higher Education: Public Services Information Management  New qualification designed as in-service, one half day a week for 2 years  Study - Government - Information and Communications Technology - Customer Care - Information Management

9. Certification in Public Services Information Management  First of its type in the UK  Will make use of a Virtual Learning Environment  To be put on-line nationally in 2003-4  Leads to further Diplomas, Degrees (studied in a part-time mode)

10. Certification in Public Services Information Management Website: http://www.hants.gov.uk/psim

11. What have we learned from the partnership ? 1.Busy professionals can seize opportunities 2.We enter each other’s worlds 3.Accessible services and customer care are principal drivers 4.Advances in ICT aids collaboration

12. What have we learned from the partnership ? 5.Synergies are possible : 1+1=3 6.Course members will spread good practice 7.Collaboration between different parts of the public sector furthers our mission in a concrete form