1. Status Source market pilots March 4, 2014

2. Summary source markets pilot activities Q1 2013 Engagements with Croatia, Czech Rep, Sweden Requirements workshops with key representatives Identification of functional gaps -> Source portal Q2 2013 Definition of Source portal functionalities Q3 2013 Building of source portal Q4 2013 First wave training source markets on new source portal Q1 2014 Second wave training source markets Pilots get access to the live portal Q2 2014 Feedback and reporting

3. New source portal NEW Source Hotel Product Product Database Source C. Offer Product Inbound T. Agencies produc t Tourismlink Web site B2B Web service Booking engine Travel Agency Web site Source External providers produc t

4. Quick overview source portal Accommodation booking process Complementary Offer booking process Usefull information from the project. Ex: List of hoteliers Usefull information from the project. Ex: List of hoteliers Contact to our call center for tecnical issues Access to operative of accommodation and complementary offer

5. Engaged and committed source markets Engagement started with 5 source markets: Croatia, Czech Republic, Finland, Sweden, Germany Engagements Executed in December: Greece, Romania Engagements Executed in February: Belgium, Portugal

6. Source pilot test activities Introduction workshops: - On-site workshop with local association representatives Training workshops: - Training at the association offices with remote trainers with possibility for pilot companies to join remotely. - Weekly trainings available for ad hoc training (website registration) Access to the live environment, possibility to transact: - Pilot companies get credentials to the live environment Final feedback and reporting: - Individual feedback discussion with local representative

7. Training status Countries trained: Croatia, Czech Republic, Sweden, Finland, Romania Training planned in March: Germany, Greece (next week), Portugal, Belgium Countries with live access: Croatia, Czech Republic, Sweden, Finland

8. Feedback from the trained pilot companies From a business perspective: Positive: Interest in complementary services – Guide, transfers, golf, rental cars, etc Interest for niche markets (SME) More effort needed: Commission system (net prices?) Competitive rates Voucher/confirmation for customers Best of breed: Transhotel, Sun hotels, Go Global

9. Feedback from the trained pilot companies From a TL Content perspective: Quality of proposed products & services Quality control process needs to be setup More choice

10. Feedback from the trained pilot companies From a process efficiency perspective: Positive: Easy to use/understand More effort needed: Suggested additional functionalities: – Geographical/location search – Payment capabilities – Improve reservation management