1. WELCOME BVARI’S ANNUAL BUSINESS MEETING Call to Order Nancy Watterson-Diorio, CEO August 12, 2011 1 Boston VA Research Institute, Inc.

2. THANK YOU! This business meeting would not have been successful if it had not been for the hard work of the BVARI Administrative Staff! 2 Boston VA Research Institute, Inc.

3. THANK YOU! This business meeting has always been such a great opportunity for all of us to network, learn and create new ways of being successful. I want to express how truly grateful I am for your taking a day to spend with the BVARI staff and to celebrate our accomplishments together. 3 Boston VA Research Institute, Inc.

4. What’s New! The two key work products that have been finalized this year: * Five year strategic plan * Compensation Philosophy 4 Boston VA Research Institute, Inc.

5. THE FOCUS IN THE BVARI OFFICE IS: Customer Service Excellence Innovation 5 Boston VA Research Institute, Inc.

6. Customer Service 6 Boston VA Research Institute, Inc.

7. Excellence 7

8. Innovation 8

9. A Current Job Posting at Netflix “…thinks business first, customer second, team and talent third.” 9

10. What position is Netflix recruiting for? 10

11. HINT: They make it clear that they are NOT looking for, “A Change Agent, an Organizational Development Practitioner, a SHRM Certificate, a People Person, a Policy or Guideline Writer.” 11

12. ANSWER? 12

13. Director of Human Resources 13

14. Gees! What is Netflix really thinking … 14

15. The bottom line: *BVARI seeks Change Agents The bottom line: Professional excellence is not enough, that your most valuable employees are great business people first and great innovators second. *BVARI seeks Change Agents 15

16. If you really want to build your career and your credibility, you need to get “it”. Or in other words you need to develop your business acumen by having an understanding of the key systems and processes that affect your research needs. 16

17. That is why I am happy that you are here with us today. 17

18. Please give a round of applause to the BVARI staff for their dedication to arranging today’s business meeting. 18

19. BVARI is the best place to work in Boston and we are fortunate to have you all as members of the team! 19

20. TODAY’S AGENDA Important Learning Objectives: The role of an innovator BVARI’s Strategic Plan and how you can participate Future Goals for improving services 20 Boston VA Research Institute, Inc.

21. SUGGESTIONS FROM YOU ARE KEY TO OUR CONTINUED SUCCESS! Nancy Watterson-Diorio, CEO nwd@bvari.org 617-738-1313 21 Boston VA Research Institute, Inc.