1. NFC ASO User Group Meeting Wednesday, August 14, 2013 10:00 a.m. – 11:30 a.m., Central Time Presented by Information Technology Services Division (ITSD), Information Technology Security (ITS), Access Management Branch (AMB) United States Department of Agriculture Office of the Chief Financial Officer National Finance Center

2. NFC ASO User Group Meeting Agenda Welcome.........................................................Lisa Stafford Webinar Guidelines....................................... Louis Collins News & Updates…...........................................AMB Team Questions & Comments..................................................All August 14, 20132

3. NFC ASO User Group Meeting Webinar Guidelines Place your phone on ‘mute’ Do not put your phones on ‘hold’ Include your agency acronym with your name when signing in Send your name & agency, comments & questions via the Notes tab during the webinar Email NFC.ASO@nfc.usda.gov for a copy of the presentation or download it from the NFC Security CornerNFC.ASO@nfc.usda.gov August 14, 20133

4. NFC ASO User Group Meeting Performance Metrics August 14, 20134 Processed Access Requests: April 2013 – June 2013

5. NFC ASO User Group Meeting Performance Metrics August 14, 20135 Access Requests and UserIDs Processed – April 2013 – June 2013

6. NFC ASO User Group Meeting Performance Metrics Expedited/High Priority Access Requests & Incidents Processed: April 2013 – June 2013 August 14, 20136

7. NFC ASO User Group Meeting Performance Metrics August 14, 20137 Average Number of Days to Process (External Agencies only): January 2013 – June 2013

8. NFC ASO User Group Meeting Performance Metrics Expedited Requests Processed: January 2013 – June 2013 August 14, 20138

9. NFC ASO User Group Meeting Performance Metrics ASOs Trained: July 2013 August 14, 20139

10. NFC ASO User Group Meeting Performance Metrics Reports Delivered / Report Recipients: July 2013 August 14, 201310

11. NFC ASO User Group Meeting Performance Metrics Current Service Level Agreement Security Access Metrics August 14, 201311

12. NFC ASO User Group Meeting Performance Metrics New Service Level Agreement Security Access Metrics (October 2013 – September 2014) August 14, 201312

13. NFC ASO User Group Meeting Performance Metrics New Service Level Agreement Security Access Metrics (October 2013 – September 2014) August 14, 201313

14. NFC ASO User Group Meeting Performance Metrics Access Request Percentages Processed, based on FY 2014 SLA: April 2013 – June 2013 August 14, 201314

15. NFC ASO User Group Meeting Access Updates ASO Functions ASO Responsibilities Submit requests for access / reports Review / act upon reports (access, inactive accounts) Attend training, user group meetings Suspend / Request removal of access for separated users Remove password suspends Review GovDelivery notices Requesting access when no ASOs exist Agencies with no backup ASO Access Notes Cross servicing agencies may receive Insight access to their own data No global access or multiple Insight user accounts for serviced agencies Timing of access verification (next day for EmpowHR) Things we can’t address (application usage / functionality) August 14, 201315

16. NFC ASO User Group Meeting Remedy Updates August 14, 201316 New Summary Lines ACFO-FS Legacy Systems PROP, EMIS, TRVL, UTVN, TELE, MINC, GVTS, OTRS CFMS FDW, CPAIS, ACRWS, MITS, FSDW Still use Form AD-1143 CLER DPRS IAS Insight Reporting Center to be included PCIP EmpowHR TIPS WebTA Hosting Plus Others as needed Requests with incorrect Summary Lines will be returned Email address field grayed out (May 2013)

17. NFC ASO User Group Meeting Training Update Schedule one of two ways: Click on link on Security Corner Sign up in Scheduling software August 14, 201317

18. NFC ASO User Group Meeting Web Site Update August 14, 201318 Secure area for ASO information (upcoming) Post ASO Basic/Intermediate training manuals Protect disclosure of UserIDs and naming conventions Protect Information related to the type of system that could be used for fingerprinting Reduce the chance that manuals will be posted on public websites NFC download center to be retired

19. NFC ASO User Group Meeting Project Updates August 14, 201319 Role Based Security Email Inactive Accounts Security Access Forms ASO Survey Results ASO Certification

20. NFC ASO User Group Meeting Draft NFC Security Access Forms ASO Security Access Form EmpowHR Security Access Form Reporting Center Security Access Form Payroll/Personnel System Security Access Form Insight Security Access Form On Web Site August 14, 201320

21. NFC ASO User Group Meeting 2013 ASO Training Dates ASO Basic Training (1 st Wednesdays) Sept 4, Oct 2, Nov 6, Dec 4 Remedy Requester Console Training (2 nd Wednesdays) Aug 14, Sept 11, Oct 9, Nov 13, Dec 11 ASO Reports Training (3 rd Wednesdays) Aug 21, Sept 18, Oct 16, Nov 20, Dec 18 ASO Intermediate Training (4 th Wednesdays) Aug 28, Sept 25, Oct 23, Nov 27, Dec 26* Sign up at NFC.ASO@nfc.usda.govNFC.ASO@nfc.usda.gov 1:00 p.m. – 3:00 p.m., Central Time *If Wednesday falls on a holiday, class will be moved to following Thursday August 14, 201321

22. NFC ASO User Group Meeting Contact Information Access & Report Requests via Remedy Requester Console https://servicecenter.nfc.usda.gov/arsys/home Trouble Tickets (Operations & Security Center) OSC.Etix@nfc.usda.govOSC.Etix@nfc.usda.gov or (800) 767-9641 Contact AMB (Request Training, Notifications) NFC.ASO@nfc.usda.gov Security Corner https://www.nfc.usda.gov/Security/Security_hom e.html Ivan Jackson Associate Director, ITSD, ITS Ivan.Jackson@nfc.usda.gov Lisa Stafford Chief, ITSD, ITS, AMB Lisa.Stafford@nfc.usda.gov Remedy Requester Console Training Louis Collins, AMB Staff Louis.Collins@nfc.usda.gov ASO Basic Training Jennee Sander, AMB Staff Genevieve.Sander@nfc.usda.gov Reports Training Evangeline Duncan, AMB Staff Evangeline.Duncan@nfc.usda.gov ASO Intermediate Training Susan Traill, AMB Staff Susan.Traill@nfc.usda.gov August 14, 201322

23. NFC ASO User Group Meeting Questions? Comments? August 14, 201323