1. NFC ASO User Group Meeting
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center
NFC ASO User Group Meeting
Wednesday, August 13, 2014
10:00 a.m. – 11:30 a.m., Central Time
Presented by
Information Technology Services Division (ITSD),
Information Technology Security (ITS),
Access Management Branch (AMB)

2. NFC ASO User Group Meeting Agenda
Welcome Lisa Stafford
Webinar Guidelines Louis Collins
News & Updates… AMB Team
November User Group Meeting
Remedy Updates
Access Updates
Reports Updates
Access Metrics
Training Update
Questions & Comments All
August 13, 2014

3. NFC ASO User Group Meeting Webinar Guidelines
Place your phone on ‘mute’ if you are not speaking
If you do not have a mute button, please press *6 to silence your phone, and #6 to restore sound
Do not put your phones on ‘hold’
Include your agency acronym with your name when signing in
Send your name & agency, comments & questions via the Notes tab during the webinar
for a copy of the presentation or download it from the NFC Security Corner User Group Page (
August 13, 2014

4. NFC ASO User Group Meeting November User Group Meeting
Who Should Attend?
ASOs
Managers
Why Should You Attend?
Meet the AMB Staff
Face to face meetings
Answers to questions
Hands on demos
Topics (Tentative)
Main Session – 9:00 a.m.
Review of Security process changes
NFC Security Corner
Session 1 – 1:00 p.m.
Access Forms Completion
Top Secret Reports
Session 2 – 2:00 p.m.
Remedy Requester Console
Role Based Access
Session 3 – 3:00 p.m.
PPS Applications
EmpowHR Security
August 13, 2014

5. NFC ASO User Group Meeting
Remedy Updates
Use DPRS Summary Line for both DPRS & DPRW access
Check the Contact tab in Remedy to be sure that the Company drop down is set to External Customer when you submit a request. This will ensure that requests don’t get “lost”.
Selecting “Critical” from the “Urgency” drop-down field and/or entering a date does not indicate an expedited request.  
Timeframes associated with requested as assigned
Based on SLA
Request to expedite
“Urgency” is set upon initial validation or approved Expedite
Expedited requests are processed in the order that they have been upgraded
If you re-open a request, please send an to the Admin who closed the request. If you do not, the Admin may not be aware that the request was re-opened.
Average number of requests per month: 862
August 13, 2014

6. NFC ASO User Group Meeting
Access Updates
Name Changes
Is it automatically changed throughout the system?
If not, how do I change it?
Employees on extended leave
How do I prevent access from being deleted?
Expedite Policy
Accounts that have been deleted due to inactivity are not expedited
Users should log in at least every 30 days to prevent disabling or deletion of accounts
Expedite requests must go to
Signed Rules of Behavior to be required
Average number of requests per month: 862
August 13, 2014

7. NFC ASO User Group Meeting
Access Updates
Trouble Tickets
Bad examples:
‘Check users access’
‘iris is not working’
What we need:
User’s ID
Application
Is this new access? If so, what is the request number?
Has the access ever worked?
Is the problem limited to one POI or employee?
Screen shot of the error
Screen shot of info typed in before the error
Do not include the screen shots within the ; send as attachment
Include ASO and direct phone number on all correspondence
Availability of ASO after ticket is submitted
Average number of requests per month: 862
August 13, 2014

8. NFC ASO User Group Meeting Reporting Center: Detailed vs. Sensitive
Access Updates
Reporting Center: Detailed vs. Sensitive
Sensitive covers data about employee like Race/National Origin code, Union, and Disability but not PII
Detailed data is payroll personnel data (pay rate, FEHB, FEGLI, TSP) including PII
IRIS screens, detail data falls under the 100 menu
Sensitive data falls under the 300 level screens (e.g. Disability/RNO/ERI, Child Support & Alimony etc.)
Average number of requests per month: 862
August 13, 2014

9. NFC ASO User Group Meeting
Access Updates
CURRENT DATA MENU /05/14 IR100
SCREEN 000
101 SALARY DATA LIFE INSURANCE
102 DATES & MISC SAL/PERS DATA RETIREMENT DATA
103 SALARY YTD DATA THRIFT SAVINGS DATA
104 FEDERAL TAX EMPLOYEE PERSONNEL DATA
105 STATE TAX THRIFT SAVINGS LOANS
106 CITY TAX THRIFT SAVINGS RETRO PAYMENTS
107 COUNTY TAX SF-50B DATA ELEMENTS
108 BONDS PERSONNEL SUPPLEMENTS
109 ALLOWANCES/COLA/POST DIFF ADDRESS/CHECK INFORMATION
110 FINANCIAL ALLOTMENT PERSONNEL ACTIONS SUMMARY
111 CHARITABLE CONTRIBUTION LAST PAYROLL ACTION
112 DISCRETIONARY ALLOTMENT DETAIL ASSIGN/TEMPORARY PROMOTION
113 FLEXFUND RETAINED GRADE DATA
114 RECEIPT ACCOUNTS INTERMITTENT
115 HEALTH BENEFITS EDUCATION AND CERTIFICATE
ENTER SCREEN NUMBER AND PRESS ENTER
PF1 = MAIN MENU PF5 = HELP PF8 = PG/DWN ENTER = TRANSFER CLEAR = EXIT
Average number of requests per month: 862
August 13, 2014

10. NFC ASO User Group Meeting
Access Updates
RESTRICTED DATA MENU /05/14 IR300
SCREEN 000
* CURRENT DATA MENU * * PERSONNEL HISTORY MENU *
301 DISABILITY/RNO/ERI DATA PERHIS DISABILITY/RNO/ERI DATA
303 WGI INFORMATION PERHIS PERFORMANCE EVALUATION DATA
304 PERFORMANCE EVALUATION DATA PERHIS UNION/ASSOCIATION DUES
306 CHILD SUPPORT & ALIMONY PERHIS SES PERFORMANCE DATA
308 UNION/ASSOCIATION DUES
312 INVESTIGATION DATA
313 SES PERFORMANCE DATA * PAYROLL DATA MENU *
>> CURRENTLY UNAVAILABLE <<
307 PACS CHILD SUPPORT & ALIMONY
* TRANSACTION HISTORY MENU * PACS UNION/ASSOCIATION DUES
309 UNION/ASSOCIATION DUES TRANSACTIONS
ENTER SCREEN NUMBER - PRESS ENTER
PF1 = MAIN MENU PF5 = HELP ENTER = TRANSFER CLEAR = EXIT
Average number of requests per month: 862
August 13, 2014

11. NFC ASO User Group Meeting
Access Updates
Audit Requests
3 components
Access Reports
Inactivity Reports
Audit Reports (SSAE16)
GESD is System Owner
Contact Rick Culotta or Nancy Dressel for audit verification
Can view NFC System audit information on site (System Security Plan, SCA Report, Residual Risk Report and any POA&Ms)
Review reports distributed via GovDelivery
Average number of requests per month: 862
August 13, 2014

12. NFC ASO User Group Meeting Access Updates
Access Form Changes
AD-3100-A, ASO Designation Form
Modify the form to change all references to 'Agency' to 'Agency/Tribal Organization'.
Add Block numbers.
Lengthen the two address fields.
Add Mailing Address (2 lines for Address; City, State, ZIP fields)
Add Note at bottom of form associated with Security Officer Type field: (Tribal Organizations use Division and Department only)
Add an ACTION REQUIRED block with options for ADD, MODIFY & DELLETE
Add SPECIAL INSTRUCTIONS block
Increase size of PHONE field
August 13, 2014

13. NFC ASO User Group Meeting Access Updates
Access Form Changes
AD-3100-P, Payroll Personnel Form
SECTION 1. USER INFORMATION
Add a note stating that multiple users who are getting the SAME access can be submitted on an attachment to the form without creating a separate form for each user.
Remove the SERVICE ACCOUNT field.
Lengthen the USER NAME field.
Add to the bubble tips for USER NAME and USER that if more space is required, they can write ‘See Special Instructions’ and write the information in the SPECIAL INSTRUCTIONS block.
SECTION 2. ACCESS REQUIRED: Change the section title to SECTION ACTION REQUIRED.
August 13, 2014

14. NFC ASO User Group Meeting Access Updates
Access Form Changes
AD-3100-P, Payroll Personnel Form, continued
SECTION 5. ACCESS TO PAYROLL PERSONNEL SYSTEMS
Remove check boxes next to each application with options underneath
Add a note that the Sensitive-limited option under IRIS includes Screens 302, 305, 311 & 314.
Add an Add (A), Modify (M), and Delete (D) option for EACH option, or include an action box for each option that will be filled with A, M or D.
Under SPPS (Mainframe), rename the ‘Approval’ option to ‘IND / DC’
The bubble tip for IND / DC should use the term ‘Indebtedness / Death Case’
Remove the ‘Read’ option for TINQ and rename the ‘Update’ option to read ‘(Update only)’
SECTION 6. ACCESS TO OTHER SYSTEMS
Add Applications
Add a note directing the user to add any applications not listed in the SPECIAL INSTRUCTIONS block.
August 13, 2014

15. NFC ASO User Group Meeting Access Updates
Access Form Changes
AD-3100-P, Payroll Personnel Form, continued
Add new sections
Section name is: ENVIRONMENT
Options to select: CUAT & FESI Test
Add a note that Production environment is the default
Section name is: SPECIAL INSTRUCTIONS (blank box)
Include a note: Cross servicing agencies must provide information required for the agency serviced, such as FOCUS Library, U printer, etc.
August 13, 2014

16. NFC ASO User Group Meeting Access Updates
Access Form Changes
AD-3100-P, Payroll Personnel Form
August 13, 2014

17. NFC ASO User Group Meeting
Reports Updates
Contractor Report Available
Inactivity Reports for SALL & Insight coming
Must log in immediately after access given to prevent being deleted
July & August – Notice only
September & October – Notice & disable
November & beyond – Notice, disable & delete
August 13, 2014

18. NFC ASO User Group Meeting
Access Metrics
The average number of days for all requests falls within the SLAs
Average number of requests per month: 862
August 13, 2014

19. NFC ASO User Group Meeting
Access Metrics
August 13, 2014

20. NFC ASO User Group Meeting Access Metrics
New Performance Metric for
FY 2015 Service Level Agreements
Access Requests
(Estimated Turnaround Time in business days)
Access Request Type
Target: The average processing time of all requests will meet or exceed the time frames shown 95% of the time
<=10 User IDs
11-30 User IDs
31-50 User IDs
>50
User IDs
Simple
5 days
10 days
15 days
Negotiated
Moderate
20 days
Complex
25 days
August 13, 2014

21. NFC ASO User Group Meeting 2014 ASO Training Dates
ASO Basic Training (1st Wednesdays)
Sept 3, Oct 1, Nov 5, Dec 3
Remedy Requester Console Training (2nd Wednesdays)
Aug 13, Sept 10, Oct 8, Nov 12, Dec 10
(Remedy Requester Console now includes ASO Reports Training)
ASO Intermediate Training (4th Wednesdays)
Aug 27, Oct 22, Nov 26, Dec 24
Register online at
1:00 p.m. – 3:00 p.m., Central Time
*If Wednesday falls on a holiday, class will be moved to following Thursday
Can take ASO training as often as needed
August 13, 2014

22. ASO Intermediate Training
NFC ASO User Group Meeting Contact Information
Access & Report Requests via Remedy Requester Console
Trouble Tickets (Operations & Security Center)
or (800)
AMB Mailbox (Questions, information)
Security Corner
Ivan Jackson
Associate Director, ITSD, ITS
Lisa Stafford
Chief, ITSD, ITS, AMB
Remedy Requester Console Training
Louis Collins, AMB Staff
James Varnado, AMB Staff
ASO Basic Training
Jennee Marquez, AMB Staff
ASO Intermediate Training
Susan Traill, AMB Staff
August 13, 2014

23. NFC ASO User Group Meeting
Questions? Comments?
August 13, 2014