1. 1 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.

2. 2 Roll-Out approach o All existing LMA and IUA members will be offered Roll-Out services o Maximum 4 days effort per carrier (depending on requirements), may include: Implementation services Pre-implementation consultancy Registration Technical support for workflow Admin support Possible Hands-on Training Possible On-site roll-out support (i.e. floorwalkers on day of roll-out) o October 2010 – March 2011 ECF2 Implementation Overview

3. 3 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Current timescale

4. 4 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. On-line survey URL – http://www.surveymonkey.com/s/NV2ZTRB http://www.surveymonkey.com/s/NV2ZTRB Results from survey will help us manage the Roll-Out schedule What do you want? When do you want it? Training Roll-Out ECF2 Survey COMPLETE YOUR SURVEY AS SOON AS POSSIBLE

5. 5 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. A number of implementation options: Claims Agreement Screens (CAS) – includes DFV (and Claims Workflow Triggers (CWT) into your own workflow system if required) CAS + Claims Workflow System (CWS) – includes DFV and CWT into CWS Claims Workflow Triggers (CWT) (in advance of one of the previous 2 options being taken) More information available at http://www.londonmarketgroup.co.uk/http://www.londonmarketgroup.co.uk/ ECF2 Options DECIDE WHAT YOU WANT

6. 6 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Agree Roll-Out date(s) Three phase process: 1. Pre-implementation / registration 2. Training 3. Production roll-out. This process is repeatable for all participating carriers ECF2 Implementation Process

7. 7 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Pre-implementation / registration Following survey response: oStart up meeting / presentation oStart up pack (available from the end of July), including: Implementation Guide User Guides Engagement Agreement Registration forms ECF2 Desktop Software Guide ECF2 Implementation Phase 1 FOR YOUR PROJECT MANAGER

8. 8 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Training Prior to roll-out: oHands-on interactive training sessions covering: CAS with DFV CAS and CWS with DFV CWS Administrator oUse of Xchanging training facilities oMaximum training group size of 8 delegates per session (subject to maximum 2 per organisation) oTrain-the-trainer approach (ECF2 Champions) oAdditional training (subject to bespoke arrangement) ECF2 Implementation Phase 2 FOR YOUR ECF2 CHAMPIONS

9. 9 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Roll-Out Prior to Roll-Out day: oConnectivity test oAll login and access details sent Roll-Out day: oOn-site support (City area) if required oAlternative on-site support (subject to bespoke arrangement) ECF2 Implementation Phase 3 FOR YOUR CLAIMS USERS

10. 10 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Additional considerations: Further roll-outs Additional training Further implementation support BAU support Xchanging Service Centre –0870 380 0830; or –service.centre@xchanging.comservice.centre@xchanging.com ECF2 Post Implementation

11. 11 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 Implementation ACORD Discussion Board –WWW.ACORD.EXVINE.COM/networks/123/index.html

12. 12 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. For further details please contact: Graham Sheppard - 07917 423308 - graham.sheppard@xchanging.com graham.sheppard@xchanging.com or Martin Robinson - 07717 487953 - martin.robinson@xchanging.com martin.robinson@xchanging.com ECF2 Implementation