1. The Voice of Your Customer 2303 Gilbert Avenue Cincinnati, OH 45206 513 281 3228 – info@thevoiceofyourcustomer.com 29 th Annual National Entrepreneurship Education Forum 23 January 2011

2. Crystal L. Kendrick, President  The Voice of Your Customer  Minority-owned marketing firm in Cincinnati, Ohio  Less than $1M in annual sales  Education and Professional Experience  BBA – Temple University  MBA– Northern Kentucky University  Project Management and Six Sigma Process Training  Held second level management positions at 3 companies  Community Involvement  Diamond Life Member of Delta Sigma Theta Sorority, Inc.  Charter Member of Queen City Chapter of The Links, Incorporated  ArtsWave Board Member  Northern Kentucky University Alumni Council Member 2 29 th Annual National Entrepreneurship Education Forum The Voice of Your Customer – www.thevoiceofyourcustomer.comwww.thevoiceofyourcustomer.com

3. Our Journey… 29 th Annual National Entrepreneurship Education Forum The Voice of Your Customer – www.thevoiceofyourcustomer.comwww.thevoiceofyourcustomer.com 3

4. Our Cloud… 4 29 th Annual National Entrepreneurship Education Forum The Voice of Your Customer – www.thevoiceofyourcustomer.comwww.thevoiceofyourcustomer.com

5. Our Realities 5 29 th Annual National Entrepreneurship Education Forum The Voice of Your Customer – www.thevoiceofyourcustomer.comwww.thevoiceofyourcustomer.com

6. Realities of Business 6 29 th Annual National Entrepreneurship Education Forum The Voice of Your Customer – www.thevoiceofyourcustomer.comwww.thevoiceofyourcustomer.com