1. IMPROVING WELLBEING Increasing Access

2. CROYDON Truly Multi Cultural Poor and Wealthy Life Expectancy differences 76 versus 82 years Many young people A thriving local economy has implications for services Immigration processing centre Big business A determined local council and PCT/NHS Some great charities For some there is a Buzz but for others its just Busy

3. The POP (Partnership for Older People) Service A response to a suggestion from the Older Peoples Network (OPeN) Make it easier for us to access information, advice and support. For over 55s and their carers in their communities Via a dedicated vehicle or a table service Project given momentum via the DOH funded POP Programme

4. Info/Advice provided Transport Benefits/Allowances Health Exercise Safety Wellbeing

5. Some of our Services Hearing tests Blood pressure checks Advocacy Medicines Management Respite information for carers Nail cutting Specialist equipment Pensions

6. The POP Service Team so far Age Concern Health Visitors Hearing Resource Centre Council Customer Services Active Lifestyles Welfare Rights Crossroads Alzheimers Society Access Ability Centre Stroke Association Pensions Service Diabetes Croydon

10. What have we learnt? Face to Face Engagement is the key The client questions asked may not be the only ones to answer. Many clients have several issues that need an umbrella view. POP Service teamwork motivates everybody To follow up efficiently The general chat is often stimulating for many Remember we have two ears and one mouth Keep it simple More work needed with those between 55 and 65 Be sensitive with the words old or older