1. Go BIG In the MID Market Mark Monday, Vice President, Enterprise Collaboration Solutions

2. Let’s Talk Mid Market 14 - 16 November 2012 | Cancun, Mexico A $1.74B* Opportunity A Differentiated Solution Greater Profitability!

3. 12 Years Post “Y2K” Upgrades 12 Years Post “Y2K” Upgrades The Time Is Now. The changing nature of SMB communications places a premium on flexibility of different resources. IDC 2012 The changing nature of SMB communications places a premium on flexibility of different resources. IDC 2012 80% Of Midsize business Allow personal smartphones to be used for business BYOD will continue to expand. 80% Of Midsize business Allow personal smartphones to be used for business BYOD will continue to expand. 7.7% CAGR 2012 – 2016 WW Mid Mkt 7.7% CAGR 2012 – 2016 WW Mid Mkt

4. Flexible Workforce Is A Silver Bullet * Zeus Kerravala, No Jitter, January 24, 2012 “Avaya has laid the groundwork for the company to use mobility as its leverage point.”*

5. Simple Scalability Means Profitability  Serves 5 to 384  Small, Medium and branch offices  Linux based  Up to 1,000 users on a single site (or across multiple sites) $2.6B <250 $2.6B <250 $1.7B 100-999 $1.7B 100-999

6. Simple Scalability Means Profitability  To Learn  To Sell  To Order  To Install  To Support 1 Solution Just Compare

7. Simple Scalability Means Profitability  More “boxes” to configure  More to install, train  5X the rack space for customers  Multiple platforms  Different software codes  Expensive migration path for customers

8. Simple Scalability Means Profitability  Multiple platforms  Different software codes  Expensive migration path for customers

9. “SMBs have unique UC purchasing criteria … Affordable, straightforward UC prices and offerings.” * -- Gartner (10/25/2012) Simple Scalability Means Profitability Avaya Enables Your Business To: Deliver 25% lower TCO Cultivate Highly Satisfied Customers Enjoy Ongoing and Referral Business

10.  Bridge Old Technology with New Innovation  Deliver Affordable, remote support services  Provide software upgrades for future innovation Avaya Has Made This Easy for You Midsize Firms Demand “Future Ready” Solutions

11. Example: Mid Market Proposition  US based Assisted Living  800 users  Win: Greenfield site  Brazilian Bank  37 Branch sites  Win: vs Cisco and Siemens  Displaced Siemens Highpath

12. Already Has Midsize Firms Jumping “This is an outstanding example of how well IP Office (Server Edition) serves the midmarket: simplified, centralized, scalable. We solved a critical call center issue and at the same time delivered a comprehensive, all-IP solution that simplified how they manage their communications.” -- David Dart, Vive Communications, Avaya authorized partner Serious call center issues with 12-month- old ShoreTel system

13. More From Gartner … Providers should also outline metrics to assist end users in quantifying the overall business savings associated with relevant reduced IT staff support or total cost of ownership (TCO) as part of the pricing evaluation. * Gartner, Competitive Landscape: SMB Unified Communications, North America, 2012, October 25, 2012

14. Easy to Calculate TCO Customer’s math Customer’s math Dispels Competitor ‘malarkey’ Dispels Competitor ‘malarkey’ Enables your teams to deliver compelling selling Enables your teams to deliver compelling selling

15. Another Avaya Advantage Designed for:Designed for: Small toSmall toMidMarkets Designed for:Designed for: Mid to Large Markets Midsize Edition

16. Another Avaya Advantage Favors:Simplicity Selling, installing,Selling, installing,supporting Favors:Customization Contact center, FMC,Contact center, FMC, business applicationsbusiness applications Midsize Edition

17. Another Avaya Advantage Due Summer 2013: Avaya IP Office = Avaya Aura ® Branch Midsize Edition

18. The Avaya Aura ® Advantage  Server consolidation ―Full features on vmware®  Three flexible deployment options ―Software-only (VMware vAppliance) ―Server plus Avaya Aura® application supported by System Platform ―Turnkey UC Collaboration Pod  Enables hosted UC services NDA – Preview Only

19. What It Means To You EZ Simpler Fewer Piece PartsFewer Piece Parts Easier installationEasier installation Reduced truck rollsReduced truck rollsFaster Accelerated sales cycleAccelerated sales cycle Quicker to implementQuicker to implement Remote deploymentsRemote deploymentsBetter For base migrationFor base migration For a ‘total solution’For a ‘total solution’ One platform: SME, BranchOne platform: SME, Branch

20. What It Means To You Bigger Constructs With increased scale and surround products Increased Margins Software, your surround services Greater Operational Efficiency One solution for small, mid and branch Profitability

21. What It Means To You Bigger Constructs With increased scale and surround products Profitability

22. What It Means To You Increased Margins Software, your surround services Profitability

23. What It Means To You Greater Operational Efficiency One solution for small, mid and branch Profitability

24. Go BIG in MID 14 - 16 November 2012 | Cancun, Mexico Get Selling Get Trained Get Certified

25. Go BIG in MID 14 - 16 November 2012 | Cancun, Mexico Get Selling Recruit junior staff for mid- market while senior staff focus on Avaya Aura Recruit junior staff for mid- market while senior staff focus on Avaya Aura Get Certified

26. Go BIG in MID 14 - 16 November 2012 | Cancun, Mexico Get Selling Get Trained Send them to school Only 1/2 day for sales 9 ½ days technical Send them to school Only 1/2 day for sales 9 ½ days technical

27. Go BIG in MID 14 - 16 November 2012 | Cancun, Mexico Get Trained Get Certified Grab toolkits and sell! You can break even with one sale Grab toolkits and sell! You can break even with one sale