1. m.miller@hp.com August, 2002 Presentation contains animation sequences that are best viewed in slide show mode. A colon character at the end of a slide bullet indicates when to click the mouse button to advance animation: ITUG Summit 2002 27—31 October San Jose, California EM-08-HP ASAP 2.2 Update m.miller@hp.com Availability What is ASAP DOTs API OEM 2.x Update EDL Directions

2. 2 OverviewOverview  ASAP Resources –Internet - http://NonStopAsap.Comhttp://NonStopAsap.Com –Manuals - TIM Independent Products CD –Training - Technical Update Training CD #30  Presentation Provides Overview of –Availability concepts –What is ASAP? –Release 2.0, 2.1, 2.2 update & examples  Before discussing ASAP –It’s important to understand, why monitor availability? –It’s because monitoring increases actual availability. –To understand why, first discuss availability concepts. Contents

3. 3 DependenciesDependencies  Scenario - Person needs Taxi –Has No Cash... so needs ATM –Assumes ATM will be Available: –Availability has many dependencies: Right Card.. Valid Pin.. Remember Pin.. No Line.. Atm Up.. Network Up.. Routers Up.. Server Up.. Application running.. Account valid.. Balance OK.. Atm $ ? Card? Up? Line? Pin? Network? Availability

4. 4 Is a Relative Notion  Scenario - Person in hurry - Has 2 minutes to catch Taxi –If there is a long line, for example Q=10: –Even though ATM is Operational –For User at end of the line: –ATM is NOT Available Q=10 Q=0 Availability

5. 5 Service Level Objectives  People define “Availability” according to their objectives.  Formal notion is called - Service Level Objectives Easy to remember, if “SLO” not met... things “slow” down.  ATM Service Level Objectives - Taxi fare: –Status = Up –Queue = 0 –Cash = $20 Availability

6. 6 Varies with Usage  User definition of “Availability” varies with usage.  Definition of ATM “Availability” is different for $20 Taxi fare versus $300 Air fare  Goal ATM: –Status = Up –Queue = 0 –Cash = $20 Availability

7. 7 Depends on Application  Availability depends on how you intend to use object.  People define “Availability” based on their own criteria.  Goal Air Fare:: –Status = Up –Queue = 0 –Cash = $300 What if Air Fare were $800? Would ATM be available? Depends on Policy, not Hardware. Availability

8. 8 ReviewReview  Availability –Has many Dependencies –Is a relative Notion –Depends on Usage or Application –Can be defined with Service Level Objectives  To provide true High Availability Enterprise –Cannot just Monitor Hardware & Operating System –But must also Monitor Availability of Application Domains –External Monitoring inadequate; Apps Hang, Loop, Deadlock –External Monitoring can’t know about internal domains & values  If Application Domain Service Levels are not monitored, it’s impossible to know when an enterprise becomes unavailable. Availability

9. 9 Availability Monitoring Infrastructure What is ASAP ? An Availability Monitoring Infrastructure  For NonStop Servers  Engineered specifically for NonStop Server Architecture  Provides NonStop Server Agents, Process-Pairs, Fault-Tolerant DB, and published API for applications.  Automatically Restarts/Reconfigures when Cpus and/or Devices go up/down.

10. 10 Not an Enterprise Management Framework What ASAP is NOT  ASAP is not an enterprise management framework such as Unicenter, NetView, OpenView,...  ASAP is availability monitoring infrastructure for NSK –Engineered specifically for NonStop servers –Includes “deep” system and subsystem agents –Includes massively-parallel shared-segment API –Includes patented provider interface #6301557 –Provides wide-variety of public interfaces

11. 11 InterfacesInterfaces  ASAP Public interfaces –Tandem EMS Events –SNMP Agent Traps –Provider/Consumer API –Plug-in 3 rd party Entities –Published Database –Batch Query Interface –Conversational Interface –Graphical User Interface –Web Viewpoint interface –Optional EMF interfaces ASAP Interfaces 02-09-17 11:42:01 *TANDEM.ASAP.V02 ASAP ALERT Atm Chicago\$Atm Status Cash 150 02-09-17 11:42:01 *TANDEM.ASAP.V02 ASAP ALERT File $Data.App.Cash RWEP “nnnn” 02-09-17 11:42:02 *TANDEM.ASAP.V02 ASAP ALERT Process $App2 Status Down 02-09-17 11:49:02 *TANDEM.ASAP.V02 ASAP ALERT Funds\Transfer Status Lost Trans 02-09-17 11:49:02 *TANDEM.ASAP.V02 ASAP ALERT Expand $Lhny Status Connecting 02-09-17 11:49:02 *TANDEM.ASAP.V02 ASAP ALERT Disk $Data Full > 95%

12. 12 Object Status Performance How does ASAP work? Objectifies Information into Object-State DB Analyzes Service Level Objectives Determines Availability Reports Results Monitors Status Performance How ASAP Works

13. 13 MonitoringMonitoring  ASAP Monitors both Status and Performance of System objects and Application domains  Status refers to –Qualitative Attributes, such as Up, Down, Warning...  Performance refers to –Quantitative Attributes, such as Busy, Queue, Rate,...  System Objects are –Subsystems or components, such as File, Rdf, Spooler, Tmf, …  Application Domains are –Abstract Domains of Service, such as Accounts\Payable, Funds, Sales,... Object Status Performance ASAP Monitoring

14. 14 Object Status Performance ObjectificationObjectification  ASAP Objectifies: –Status and performance information into normalized object-state data base  Objectification provides basis: –For Analysis and Visualization of whether objects meet their Service Level Objectives. ATM Cash $150 ASAP Objectification

15. 15 AnalysisAnalysis Analysis Availability Object Status Performance  ASAP Analyzes Object –Status and Performance: –Compares Service Objectives: –Determines Object Availability: ATM Cash $150 ATM WARNING Cash $150 Availability ASAP Analysis

16. 16 ReportingReporting  ASAP Reports Availability Info –Many different ways... EMS, Traps, DB, CI, WebVpt –Information is mapped onto a Uniform State Model –Also includes Analysis GUI:  Tree  Graph  Grid Views – Context sensitive:  Popup menus can be displayed on any object – Analysis Includes  Color synchronized  Graph elements  Grid elements  State icons Tree Graph Grid ASAP Reporting

17. 17 State Propagation  ASAP Provides a uniform –Browsing paradigm for access to monitored objects  Tree View –Allows object navigation –Access to many objects –Drives Graph/Grid views  State Information: –Propagated upward in tree –Provides guide to state of nodes, entities, and objects –State info always visible even if tree is collapsed: Example - Newyork ASAP State Propagation

18. 18  Easy to assume ASAP just  Graphs Data & Colors Elements.  Easy to Underestimate Content.  Includes Analysis Engine.  Determines Availability  Based on user defined rules.  Each Property=Availability Vector  Allows Availability Graphs/Icons  Result, Visual Display combines:  Alpha, Numeric, Status,  Performance, & SLOs all  Together in uniform paradigm  3D, Color-Coded, Graphical display  Human mind good at patterns...  Faces, Buildings, Automobiles... Availability Vectors ASAP Availability Vectors

19. 19 DOTs - Discrete Object Thresholds  ASAP DOTs – Hierarchical Service-Level Objectives: –Rank Atm, Cash > 1500 –Rank Atm Zeist, Cash > 3000 –Rank Atm Zeist\North, Cash > 4500 –Rank Cpu 7, Busy < 60, Queue < 3, Swaps < 6 –Rank File $Data.Master.Accounts, Full < 80 –Rank File $System.System.Userid RWEP = “oooo”  Dynamic Inclusion-Exclusion –Monitor Cpu, ON –Monitor Cpu 7, OFF –Monitor Disk, ON –Monitor Disk $Data2, OFF –Monitor Process $App5, ON –Monitor File $System.System.Userid ASAP Service-Level Objectives

20. 20 Massively-Parallel Shared-Segment API ASAP MPS 2 Architecture  ASAP’s Massively-Parallel Shared-Segment API Architecture –Allows deep application domain API integration –Engineered for NonStop server MP architecture –Ultra-fast, non-blocking, interface - Apps never wait –Efficient stats collection, aggregation, objective alerts ASAP App1 App2 App3... Appn AsapXmon ASAP App1 App2 App3... Appn AsapXmon ASAP App1 App2 App3... Appn AsapXmon ASAP App1 App2 App3... Appn AsapXmon ASAP App1 App2 App3... Appn AsapXmon ASAP App1 App2 App3... Appn AsapXmon ASAP App1 App2 App3... Appn AsapXmon

21. 21 ASAP Extension API Data_item - Defined by EDL Value - Defined by application Math = 0 - Add Value to Data_item Math = 1 - Assign Value to Data_item Math = 2 - Assign Text to Data_item ASAPX API ASAPX Shared Memory Provider ASAP Consumer ASAP_REGISTER_( domain_name : length, segment_offset );. ENDTRANSACTION; ASAP_UPDATE_( segment_offset, error_detail, Data_item, Value, Math ); ASAP Database

22. 22 ASAP API Example – TeleBanking Web Server ASAPX API

23. 23 ASAP API Example - BASE24 plugin ASAPX API

24. 24 ASAP API Example – TCPIP plugin ASAPX API

25. 25 What is Open Enterprise Management gateway What is OEM?  OEM is not an enterprise management framework such as Unicenter, NetView, OpenView,...  OEM is an Object-State gateway to EMFs –Reports Application domain Object-States –Reports System & Subsystem Object-States –Optionally forwards object-state info to EMFs  Uses patented OEM provider API #6301557 –OEM API published in TIM protects investment. –Allows change from one Enterprise Management solution to another without changing apps or agents. ? Adapter Y Adapter X Adapter OIL Adapter OEM

26. 26 ASAP OEM - Custom Adapter view  Consumer Adapter – Left  OEM Provider - Right  Adapter Consumes Object-State information.. - Displays Updates: - Calls Back on Query:  OEM Options Dialog: - Allows adding Adapters ASAP OEM

27. 27 ASAP– HP OpenView Operations ASAP OEM ASAP OpenView Operations agent integrates ASAP: Object-States Availability Performance Service Levels Objects Types System objects Subsystem objects App domains Also includes OVO Web interface 

28. 28 ASAP OEM - Standard Alerts view ASAP OEM

29. 29 ASAP 2.x – Update  New features and fixes during last year: –Release 2.0 – June 2001  Discrete Object Thresholds – Add service level objective monitoring  6 New System Entities – All old entities reworked for DOTs & EMS  Entity Definition Language – Provide extensible environment  Custom Namespace, Icons, and Colors – Addressed I18N –Release 2.1 – Nov 2001  Availability Events – EMS, Web ViewPoint, OpenView Traps  EMS availability events - Extended to include object status  37 new features and minor bug fixes – Extreme reliability –Release 2.2 – June 2002  EDL compiler performance improved 403% - Ansi  Unicode  Support for regional language locales - internationalization  12+ New plug-in entities - total entities number in 100s ASAP Status Update

30. 30 New Entities  App Multi-Entity  Cpu  Disk  Expand  File  Process Selected  Process Busy  RDF 1.3  Spooler  Tape  TMF  System ASAP 2.0 ASAP Status Update  App Multi-Entity  AutoASAP  Base24  Cpu  Disk  Expand  File  OSS  Pathway  Process Selected  Process Busy  RDF 1.3  ServerClass  ServerNet  SNAX  SQL  Spooler  Tape  TCP/IP  TMF  System  X.25 ASAP 2.2 ASAP 1.0  App  Cpu  Disk  Expand  Process Busy  System Plug-ins

31. 31 DOTs – Feature Summary  Provides uniform Service Level Objectives for all entity types  Uniform Object-State model now applies to all object types  All Objects & Objectives can be changed “on the fly”  Dynamic re/definition of Service Level Objectives  Support instant, massive SLO reconfiguration  Dynamic addition and/or removal of Objects  Tokenized EMS events ASAP Status Update

32. 32 EMS Events ASAP Status Update  DOTs - Service Level Objective - Availability Events –EMS Events now Logged when DOTs SLO objectives are not met. –Event Generation Options include  INFO  CRITICAL  REPEAT  DISPLAY  Burst Suppression on EMS events: –Eliminates Event Avalanches –Includes Burst Summary Reports

33. 33 EDL Overview  ASAP R2 - Design Goals Realized...  Provide extensible Entity Definitions –Allow Customer Applications to define and add Entities. –Allow Third Party & EMF access to all Entity types.  Provide entity-attribute Name-Space –Allow DOTs to use entity-attribute Names, instead of metric id#s. –Allow users to customize entity-attribute Names (internationalization)  Provide Version Independent code –Support Mixed version code environments and entity definitions –Eliminate maintenance (R2 Client runs with R1, R2, 2.1, 2.2... Servers) –Eliminate code changes (can add Entities without code changes) –Single ASAP thread support of K-series, S-series, and Itanium. ASAP Status Update

34. 34 EDLEDL ASAP Status Update  What is EDL ? –A meta-data language file that defines how NonStop Server availability domains relate to ASAP features and functions.  Developers use EDL –To define how to monitor Subsystem Availability –To define how to monitor Application Availability  EDL is not something that ASAP users –Need to see, –Understand, –Or even be aware of…

35. 35 Why Care about EDL? ASAP Status Update  EDL was designed to define availability properties  However EDL resulted in many additional benefits: –Allows users to have different sets of customized ASAP settings. –Allows entire environments to be archived for later reference. –Observed behavior can be shared with other ASAP users. –ASAP environments can be mailed to other people. –Useful for Application and System reporting.  Both Schema and Data can be stored in EDL files: –Allows an entire ASAP environment to be saved in an EDL file. –Means you can completely snapshot or capture situations. –Means you can snapshot your entire system/app configuration. –EDL Files can be saved, mailed, reviewed, and displayed.

36. 36 ASAP EDL – Interactive Development Environment ASAP Status Update

37. 37 ASAP Futures  ASAP Ongoing massively-parallel architectural enhancements to overall infrastructure Performance enhancements – always a goal – eg 403% faster EDL compiler v2.2 Monitor command enhancements, multiple objects, improved advisory messages Process hierarchical-logical-name-grouping of Processes and their Aggregates SGP placement, eg Disk, Expand, File, Process, Spooler, RDF, TMF, Tape SHOW command display flags rank-able state pair attributes Misc Discrete Objective Threshold (DOTs) enhancements  ASAPX Larger and variable numbers of Data Items In-Memory Detail Record retrieval (cordwood) Java “package” for simplified access from Java Allow finer Data Item Aggregation Control in ASAPX Slot re-use of same domain for temp process names (X, Y, Z) ASAP Futures

38. 38 ASAP - OpenView Futures OpenView will become another strategic interface for ASAP ASAP OEM architecture will continue to be supported OVO Survey available at http://NonStopAsap.comhttp://NonStopAsap.com Requesting input to help define OVO alternatives. ASAP integration research for OVO underway Actively Seeking Interested EAP Sites Please Fill Out ASAP - OVO Survey ASAP Futures

39. 39 ASAP 2.x – Release Summary  ASAP 2.x - Uniformly Extend Features to overall ASAP infrastructure  Allow concurrent Customer/Third party access - Multi-Entity Apps  Add Subsystem Monitoring - File, Process, RDF, Spooler, TMF,...  Add Service-Level-Objectives – For both new & old entities  Add Service-Level Events - Satisfying EMS Requirements  Add Custom Namespace, Icons, & Colors - Internationalization  Add Object State Change Views – Allows reaching-back in time  Permit External Entity definitions - Entity Definition Language  Shift Focus from that of system monitoring Point-Product to a Fault-Tolerant Availability Monitoring Infrastructure for NonStop Server Subsystems and Applications. ASAP Summary