1. The European Integrated Facilities Management Services Markets
Interactive Analyst Briefing
29 May 2002
Frost & Sullivan

2. Agenda Industrial Services At Frost & Sullivan I-FM Market Overview
Forecasts/National Trends
Market Challenges for I-FM Providers
Future Predictions
Conclusion
Forthcoming FM End-User Study
Questions and Answers

3. F&S Structure

4. F&S Publications Existing: Future Titles
Contract Energy Management (CEM) #B Sept. 2001
Industrial Water Outsourcing #B March 2002
Integrated Facilities Management (I-FM) # Sept. 2002
Industrial Waste Management Services #B Nov. 2002
Building Controls and Services #B May 2002
Future Titles
End-User I-FM #B Aug. 2002
Technical FM TBA
FM Service Procurement TBA
White Collar FM TBA
CEM End-User TBA

5. FM Competitive Structure

6. Forecasts

7. National Trends

8. Market Challenges for Integrated-FM Providers

9. The Future for Integrated FM in Europe
Growth
Much depends on the UK
Globalisation will dictate development
Trade Union relationships will be of paramount importance
Outsourcing will increase, but how much of this will be integrated?
Local FM providers for local companies, multinational providers for multinational companies

10. Summary conclusion I-FM is a market of unrivaled potential
Huge variation by country
Massive struggle for providers to overcome the diverse cultural issues surrounding FM in Europe
An increasingly competitive environment
Currently I-FM is in a difficult transition stage in trying to move effectively from the theoretical ‘Total’ outsource model, to actual, workable solutions

11. FM End User Study Highlights 150-200 Interviews
Identification of current outsourcing situation
Trends by Sector and by Nation
Includes UK, Germany, France, Italy, Scandinavia and Benelux
Outline discrepancies
Identification of opportunities
Company ranking in terms of performance and perception
Future trends and strategic analysis

12. Progress so far... 50 Interviews completed
Trends already becoming clear:
Desire to outsource more services
Desire to increase the geographic scope of contracts
Desire to minimise number of contracts, often to just one
Low awareness of I-FM providers
Skepticism of I-FM providers ability
Feeling that I-FM market is being dishonest, and is still ‘all hype, and little substance’

13. Questions and Answers