1. © TIAC group, 2008. 1 IPA Information System [case study] Vojvodina Investment Promotion Fund

2. © TIAC group, 2008. slide 2 of 12 Introduction  What  A complete software solution for automation of all aspects of IPA’s activities  One tool - two segments:  Easily manageable web portal – www.vip.org.yu  Software for purpose of internal work process’ automation  Who  Vojvodina Investment Promotion Fund  TIAC  Goals  The main goal was to address the needs of an IPA and promote its work through automation of its business process  To provide an efficient tool for promotion of the region  To enhance agency’s presence on the internet  To improve availability of relevant information and simplify reporting  To accelerate work and promote efficiency within agency

3. © TIAC group, 2008. slide 3 of 12 Definition of IPA’s needs (1)  Site/Location database  Creation of a site/location catalogue  Available investments sites/locations - data gathering  Communication with municipalities – data update  Site/Location search for external users and interested parties  Online site/location catalogue  Map  Investors  Potential investors  Investment inquiries – provide information about investment possibilities  Organization of visits  Communication tracking  Investors who have already invested in the region  Maintaining close relationship – aftercare  Investments - data gathering (number of new work places generated, invested amounts, investment’s effect)  Contact database  Maintenance of contacts database

4. © TIAC group, 2008. slide 4 of 12 Definition of IPA’s needs (2)  Events – fairs, seminaries  Organization of events  Marketing  Invitations  Provision of resources  Post-event activities - surveys  Participation on events  Public relations  News – creating and publishing  News and press release dissemination  Tracking of internal work  Workload tracking  Effort and cost tracking  Teams  Creation of teams  Definition of roles  Tasks  Assigning tasks  Defining deadlines  Reminders  Tracking of all activities  Reporting  Remote access to data

5. © TIAC group, 2008. slide 5 of 12 The Solution (1)  Web portal  Easy access to relevant information  Contemporary design and functionalities  Online site/location catalogue with interactive map and location search  Content management system  Database of sites/locations and municipality data  Statistical data for municipalities / towns / settlements  Population, employment and education, agriculture, infrastructure, industries  Detailed data about locations that are available for investment  Infrastructure, possible land purposes, existing objects, distance from referent points, ownership and legal issues  Back office for municipalities  Data update

6. © TIAC group, 2008. slide 6 of 12 The Solution (2)  Project Management  Project = inquiry, organization of an event, aftercare, etc.  Definition of project structure – activities and tasks  Creation of teams and assignment of tasks  Task and project based effort and cost tracking  Defining and tracking project milestones  Automated notifications about deadlines  Project templates for a quicker project start-up  Contact Management  Efficiently organized contact information  Communication tracking – history of all contact-related activities  Contact classification  Tracking of relations between contacts: organizations, offices, persons  Association of a contact with its origin, events, projects, documents, etc.  Document management  Security protection against tampering or destruction of documents  Document archive  Public relations  Press clippings – import and storage through document management system  News history – database  Mass mailing

7. © TIAC group, 2008. slide 7 of 12 The Solution (3)  Reporting  Powerful report builder for customized reports  Simple generation of reports  Export into various formats (PDF, XML, Word DOC, CSV, etc.)  Example reports:  Investments and investors  by type of investment and sector  realized investments  Site selection matrix  Projects  Number of projects by municipality  Projects by type, country and sector, by period  Events  Employee activities  Multilanguage support  Multilingual web portal  Unilingual back office – with exception of public data (published on the web site)  Easy transfer into any language  Security  Restricted access to data  Definition of access rights for every part of the system  High configurability - codes  Every action that takes place in day-to-day work can be monitored through the system

8. © TIAC group, 2008. slide 8 of 12 Screenshots (1)  Web portal

9. © TIAC group, 2008. slide 9 of 12 Screenshots (2)  Interactive map

10. © TIAC group, 2008. slide 10 of 12 Screenshots (3)  Home page of user’s back office

11. © TIAC group, 2008. slide 11 of 12 Screenshots (4)  Organization data

12. © TIAC group, 2008. slide 12 of 12 Screenshots (5)  Site selection matrix