1. Mr. Thilak de Silva. BSc. Eng., MSc, CEng, FIE(SL), FIET(UK), CITP(UK), MBCS(UK), MIEEE (USA) M.Sc. in IT - Year 1 Semester II - 2012

2.  Network Inventory Management  Operation Support System M.Sc. in IT - Year 1 Semester II - 2012

3.  At the end of this session you will understand about the Network Inventory Management and functionality of Operation Support System. M.Sc. in IT - Year 1 Semester II - 2012

4.  Network Inventory Management tools allow an administrator to maintain up- to-date records about the number, type and status of devices on a network and remote management of networked devices. M.Sc. in IT - Year 1 Semester II - 2012

5.  It provides, ▪ Configuration Management ▪ Performance Management ▪ Help desk management  Network Inventory management is needed for Intranet as well as PSTN.  We use ITIL standards to achieve this. M.Sc. in IT - Year 1 Semester II - 2012

6. OSS BSS – Billing Support System Customer Network

7.  Maintain customer information  Receive customer complains about faults  Linked with maintain staff section M.Sc. in IT - Year 1 Semester II - 2012

8. Phase 1 - customer  Customer submits an application for new Telephone  Enter required information to OSS  Check the availability of loops at the nearest Destination Point of customer application.  If there is a free loop, allocate it to the customer via the system.  Generate the Invoice from OSS.  Accept the payment. M.Sc. in IT - Year 1 Semester II - 2012

9. Phase 1 – Field Staff  Observe that a new connection to be given  Allocate the resources.  Physical connection is given.  The new connection is observed by people related to activate switching and activates it.  Automatically starts billing. M.Sc. in IT - Year 1 Semester II - 2012