1. RISO Remote Agent (For technical)
RKC London Office
16 July 2010

2. Difference of RA(remote Agent) and HC REv
Acquisition
Local
Web
REv
(HC5500)
USB memory X
REv 2.0
(ComColor)
RISO Remote Agent
Upgrade

3. Contents of Data we can receive
Category
Description
Counter
Count pattern(21 kinds)
Ink
Color, Volume(10%), Lot No, Date of manufacture, Factory, Facility
Error
Error category, Error type, Error point, Variation code
(S )
Time
Year, Month, Day, Hour, Minute, Second, Time difference(GMT)
Version
PMS, Engine, Panel, Scanner, AF, Multi finisher, IS900C
Manual event code
4 digits (x3)
Serial
Machine serial No, Series ID
Count pattern(21), Maintenance counter(8), Finisher counter(8)
Job setting
(Advanced REv)
Original size, Paper size, Tray setting, Paper type,
Color(Auto, color, BW, MonoC, MonoM), Duplex, Stapleing,Folding, Punching, Print Head gap, Job separation tray,
Input source(PC, Scanner, PS RIP etc), Offset setting, Cover sheet setting, Paper feed pressure, mm/inch, Paper tray source(input tray), Use of AF unit for copying, Cleaning cycle

4. Function of Remote Agent System
1. Automatic error alert system by error report retrieving
Customer database
Name, Address, Postcode etc
"S" and "I" error: real time acquisition
"X" error: Batch transfer
Counter data: Daily acquisition
Marge & Calculation
RA databese
RA approval, Sub name, Dealer/Direct etc
Lyon server
Error code database
Error description, recommend part etc
Customer machine
RKC
Daily report
Weekly report
Connection error report
Receive the Excel and PDF file automatically by
Daily report
Weekly report
Appointment and visit the customer
Create the PM job onto the system
Call center
Technician

5. Function of Remote Agent System
2. Automatic invoice issuing system by automated counter meter reading
RKC
Lyon server
Customer
Invoice
Administrator
Calculation of click charge

6. Function of Remote Agent System
3. Automatic consumables dispatch system by volume monitoring
Monitoring Tool
# Yellow xxxx
# Magenta xxxx
# Black xxxx
# Cyan xxxx
RKC
Lyon server
Customer
Administrator
Confirm with customer to
dispatch the inks

7. (Customer cannot connect with internet)
Acquisition level
REv function setting
RA function setting
ON line
OFF line( USB memory )
Counter
Ink
Error
Job
Counter, Ink, Error
721=0
740=0 X
740=1
741=1
744=1
721=1
745=1
722=1
Test modes
Test mode
Available sitting
721
REv activate
1=on
740
RISO Remote Agent activate
741
Counter info transfer
744
Ink volume info transfer
745
Error & Job info transfer
722
Advanced REv activate
747
Communication time out setting
Default 5min
742
Automatic Counter info transfer timing
(Every day)
Hour ex: 10
743
Minute ex: 30
748
Comment with transfer data
Text ex: RISO EU cc9050)
799
Overflow level of saved data in the machine
10 is recommended
412
Communication test
Recommend setting1
Recommend setting2
(Customer cannot connect with internet)

8. Detail setting (press “Change”)
Firmware
Update the firmware to Ver
:Test mode setting
:Admin setting
REv setting
721
to 1
722
to 1
:If necessary
Network setting
IP address
Subnet mask
Gateway address
Detail setting (press “Change”)
DNS address
Proxy server (If used)
Reboot
Connection
RA setting
740
to 1
745
to 1
799
to 10
748
412
In Action => In pause
If the connection setting is not correct, W will be displayed.
TM412 will spend about 4 to 5 minutes at the first connection.
741
to 1
747
742
10 or 11 are
recommended
743
744
to 1
Reboot
“Send error history” in Admin mode
Re-confirmation OK

9. Transfer specification
REv data in the machine (saved data)
Transfer data to the server
Order (sample)
Trigger
S / I error
Jam
Firm
Count
Ink
Job setting 1
Turn on the machine 2
Print 3
renewed 4
Designated time(TM742) or wake up 5
Clear 6 7
Jam (Paper jam etc) 8
Ink empty 9
Press “Send error history” or when saved data reaches 10kb*
Immediately
Immediately
:Rev data will be saved newly
:Still remained REv data in the machine
:Transferred REv data to the server
When S/I error occur or press “Send error history”, all of saved REv data in the machine will be transferred to the server.
When the ink cartridge become to empty, ink volume data of for all colour will be transferred
As for paper jam REv data will be saved until S/I error or press “Send error history” or saved data reaches 10kb*
* This level is able to change by test mode 799 on ver97.18 firmware

10. Manual save for REv data to USB memory
You can save the REv file to the USB memory by test mode 0407.
(Same as HC)
If test mode 740 is “1 “(RA is available), the REv file in the machine won’t been cleared.
After transfer the REv file to RKC server, the REv file will be cleared automatically
Manual event code
You can input the symptom code manually in the machine with new error code sheet
Enter the test mode 723,724,725 and 408 to record Manual Event Code as REv file
Manual transfer the REv file to RKC server
You can transfer the REv file to RKC server from Admin mode
Press the “Send error history” button in the Admin mode
This button will appear when test-mode740 is “1” (Remote Agent is activated)