1. Slide 1 Begix Online -Tool 16.04.2004 Bertelsmann Stiftung Begix Europe Carolin Welzel Bertelsmann Foundation Stefan Friedrichs Public Management Consultant

2. Slide 2 Begix Online -Tool 16.04.2004 Overview Main Ideas and Concern of Council of Europe The Idea of Begix Online Tool Begix –Principles & Results Begix.net – an international Cooperation Categories and Indicators Balance of Efficiency and Participation The Online-Tool and Website Feedback from Pre-testing Outlook Open Questions

3. Slide 3 Begix Online -Tool 16.04.2004 Main Ideas & Concerns of CoE Help develop a strategy for E-Governance Offer guidelines for implementation of E- Governance Support cooperation and exchange of experiences between organizations and public administrations (state, region and municipal level)

4. Slide 4 Begix Online -Tool 16.04.2004 Begix – Idea & Purpose Instrument for Self Evaluation and Strategy Development for E-Government Guidelines for decision makers and project managers in public sector institutions Service and Dialogue of Council of Europe & Bertelsmann Foundation Create Networks of knowledge and exchange of ideas Identification and documentation of best practices Monitor development of E-Government on a long term basis

5. Slide 5 Begix Online -Tool 16.04.2004 Begix – The Principle E-Government Combining electronic services and E-Democracy offerings from public institutions E-Government Combining electronic services and E-Democracy offerings from public institutions E-Administration / Electronic Services Public institutions (legislative, executive, judicial system) employ information and communication (I&C) technologies for their services E-Administration / Electronic Services Public institutions (legislative, executive, judicial system) employ information and communication (I&C) technologies for their services E-Democracy Public institutions provide information and communication technology (I&C)-based information services (transparency) to users and allow influence / feedback (participation) from private as well as commercial users E-Democracy Public institutions provide information and communication technology (I&C)-based information services (transparency) to users and allow influence / feedback (participation) from private as well as commercial users Balanced E-Government

6. Slide 6 Begix Online -Tool 16.04.2004 Begix – Concept of Balanced Scorecard Service Portfolio / Benefits „What services are being offered?“ 11 criteria Efficiency „What is offered, and in what quality?“ 16 criteria Participation „How can individuals influence the system?“ 6 criteria Transparency „How transparent and accessible is E-Government for individuals?“ 5 criteria Change Management „How are public organizations adopting E-Government (‚community- oriented‘)?“ 9 criteria dynamic criteria static criteria

7. Slide 7 Begix Online -Tool 16.04.2004 Begix – Concept of Measurement Set of criteria for „Transparency“ User has access via Internet to the status of his trans-action request ("track and trace") Information desk actively informs customers at any time about processing status On request (reactively), customer is informed about the processing status; he is notified upon comple- tion of process No acknowledgement of receipt, only information of result on completion of process No feedback at all about transaction 5 5 4 4 3 3 2 2 1 1 Levels and Level Characteristics Topicality of information “Track and trace”/ transparency of transaction services “Track and trace”/ transparency of legislative matters Availability of service-specific directory („red pages“) Technical illustration of political issues

8. Slide 8 Begix Online -Tool 16.04.2004 Begix – Results in Germany Online since March 2002 Over 1500 participants Average rating around 2.7 Administrations become more self-critical

9. Slide 9 Begix Online -Tool 16.04.2004 Begix.net – a cooperation between CoE, e-Governance Academy and Bertelsmann Foundation

10. Slide 10 Begix Online -Tool 16.04.2004 Assessment Categories & Indicators The five categories: Transparency Participation Usability & Accessibility Change Management Sustainability & Integration Each category consist of six questions

11. Slide 11 Begix Online -Tool 16.04.2004 Category: Transparency

12. Slide 12 Begix Online -Tool 16.04.2004 Category: Participation

13. Slide 13 Begix Online -Tool 16.04.2004 Category: Usability & Accessibility

14. Slide 14 Begix Online -Tool 16.04.2004 Category: Change Management

15. Slide 15 Begix Online -Tool 16.04.2004 Category: Sustainability & Integration

16. Slide 16 Begix Online -Tool 16.04.2004 Balance of Efficiency & Participation The focus is not solely on management efficiency but also on participative and transparent procedures! Transparency Participation Usability & Accessibility Change Management Sustainability & Integration E-Governance

17. Slide 17 Begix Online -Tool 16.04.2004 The Online-Tool & Website

18. Slide 18 Begix Online -Tool 16.04.2004 Feedback from Pre-testing Experiences from Estonia Experiences from Germany Recommendations

19. Slide 19 Begix Online -Tool 16.04.2004 Outlook & Perspectives Benchmarking Clubs Links to the Common Assessment Framework Conference to share Best Practices in Europe

20. Slide 20 Begix Online -Tool 16.04.2004 Open Questions Presentation of Results Efficiency versus Participation More emphasis on reform of administration?

21. Slide 21 Begix Online -Tool 16.04.2004 Bertelsmann Stiftung Thank you for your Attention!