1. The Buck Stops with You on Getting Your Employees to Accept Change Presented by John Graci

2. ©2014 MRA  What causes or drives change?  What is the future of change?  Who can you blame for the pace of change?  What happens if you are successful in resisting change?  Why do organizations desire change?

3. ©2014 MRA What are an employee’s expectations of a leader? What are management’s expectations of a leader? How does a leader balance these expectations?

4. ©2014 MRA  Do employees resist change?  How is change relative?  What are the two types of change?  What is the goal when communicating change?

5. ©2014 MRA  When sending a message, whose job is it to make sure the receiver understands the message?  How can a sender ensure comprehension?

6. ©2014 MRA Simple Change

7. ©2014 MRA Moderate Change

8. ©2014 MRA Complex Change

9. ©2014 MRA When introducing change, keep in mind: Role model Timing of change Involving employees in implementation Involving employees in benefits Involving employees in follow-up What is the "Ostrich Approach" to dealing with change?

10. ©2014 MRA Four stages to accepting change Anger/betrayal/shock Denial WIIFM Accepting it! What happens when leaders and employees are on different stages? "Houston, we will be having problems!"

11. ©2014 MRA The Adventures of Monkey Island  Starring: Early washers, fence-sitters and resistors  What is an informal leader?

12. ©2014 MRA Why do employees resist change? Unpleasant Fear of the unknown Fear of failing Fear of losing respect Fear of being casted as an outsider Fear of succeeding!

13. ©2014 MRA Overcoming resistance to change  Sympathize/empathize  Ask for benefits  Address employee concerns  Ask for support  Worse case scenario  What if you anticipate resistance?  Why don't employees do what they are supposed to be doing?