1. ENTER The Clil4U project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

2. CommunityContent Competence Cognition Communication TOPIC PLANACTIVITIES LANGUAGE OF/FOR LEARNING

3. This lesson is aimed at office administrators as well as personal assistants, front desk officers and telephone operators in the business world. Back to Overview

4. Meetings (prior to the meeting, on the day of the meeting and after the meeting) Agenda Minutes Telephoning Techniques Back to Overview

5. Students will learn vocabulary for Meetings, Agendas, Minutes and Telephoning Techniques. Specific language examples will be provided to help students understand the structure of a meeting, and learn about telephoning techniques that can be applied in a vast area of services within an office or a company environment. Some Scaffolding Techniques to help students are needed.Scaffolding Techniques Back to Overview

6. Learners will be using various Cognitive Skills and will develop both HOTS & LOTS HOTS & LOTS Describing what happens before, during and after a meeting Answering questions and filling in blanks Understanding information and role playing real life situations Learning the formation of the imperative form of verbs Applying rules to give positive and negative orders The activities build on each other, eliciting both lower and higher order thinking, in accordance with Bloom’s Wheel See Bloom’s Wheel for cognitive learning tasks.Bloom’s Wheel Back to Overview

7. Learners will be able to: Communicate with callers Apply telephoning techniques using the correct etiquette Arrange meetings Write agendas Take notes Write up minutes Organise meetings Back to Overview

8. The chosen topic is an essential part of the students’ study programme, dealing with both their theoretical as well as their practical knowledge. It links to a great variety of professions dealing with interpersonal communications, such as hotel receptionists, telephone operators, personal assistants and secretaries in general. Back to Overview

9. RememberUnderstandApplyAnalyzeEvaluateCreate Higher Order Thinking Skills - HOTS Lower Order Thinking Skills - LOTS Back to CognitionLearning Behaviours

10. Back to OverviewBack to Cognition We have to remember a concept before we can understand it. We have to understand a concept before we can apply it. We have to be able to apply a concept before we analyze it. We have to analyze a concept before we can evaluate it. We have to remember, understand, apply, analyze, and evaluate a concept before we can create.

11. Bloom’s Wheel Back to Cognition Back to Overview http://morethanenglish.edublogs.org

12. ACTIVITY 1 ACTIVITY 2 Back to Overview