2. Chief Executive Oliver Morley Chief Executive Oliver Morley Director of Human Resources and Organisational Development Caroline Ottaway- Searle Director of Human Resources and Organisational Development Caroline Ottaway- Searle Director of Customer and Business Development Mary Gledhill (from 31 October 2011) Director of Customer and Business Development Mary Gledhill (from 31 October 2011) Director of Technology David Thomas Director of Technology David Thomas Director of Finance and Performance Clem Brohier Director of Finance and Performance Clem Brohier Director of Operations and Services Jeff James Director of Operations and Services Jeff James Director of Information Policy and Services Carol Tullo Director of Information Policy and Services Carol Tullo Head of Chief Executives Office Julie Lennard Head of Chief Executives Office Julie Lennard

3. 3 Human Resources and Organisational Development Director of Human Resources and Organisational Development Caroline Ottaway-Searle Director of Human Resources and Organisational Development Caroline Ottaway-Searle HR Operations Manager Jacqui Bailie HR Operations Manager Jacqui Bailie Recruitment, Learning and Development and Staff Engagement Manager Jane Craigie-Payne Recruitment, Learning and Development and Staff Engagement Manager Jane Craigie-Payne HR Business Partner Esi Kpeglo HR Business Partner Esi Kpeglo HR Business Partner Sarah Stewart HR Business Partner Sarah Stewart

4. 4 Customer and Business Development Director of Customer and Business Development Mary Gledhill (from 31 October 2011) Director of Customer and Business Development Mary Gledhill (from 31 October 2011) Head of Press Office Mel Hide Head of Press Office Mel Hide Head of Strategic Communications and Marketing (Vacant) Head of Strategic Communications and Marketing (Vacant) Head of Licensing Caroline Kimbell Head of Licensing Caroline Kimbell

5. 5 Technology Director of Technology David Thomas Director of Technology David Thomas Head of Information and Computer Technology Steve Duffield Head of Information and Computer Technology Steve Duffield Head of Web Team Emma Allen Head of Web Team Emma Allen Head of Web Continuity Amanda Spencer Head of Web Continuity Amanda Spencer Head of Civil Pages Chris Owens Head of Civil Pages Chris Owens Head of Digital Continuity Jessie Owen Head of Digital Continuity Jessie Owen Head of Digital Preservation Tim Gollins Head of Digital Preservation Tim Gollins Head of Systems Development Emma Bayne Head of Systems Development Emma Bayne Acting Head of Cataloguing Jone Garmendia Acting Head of Cataloguing Jone Garmendia

6. 6 Director of Finance and Performance Clem Brohier Director of Finance and Performance Clem Brohier Head of Strategic Projects Alison Webster Head of Strategic Projects Alison Webster Head of Procurement Sandy Flatman Head of Procurement Sandy Flatman Corporate Performance and Planning Manager Peter Brooker Corporate Performance and Planning Manager Peter Brooker Head of Financial Accounting Michael Ofori-Koree Head of Financial Accounting Michael Ofori-Koree Head of Financial Planning and Analysis Amanda White Head of Financial Planning and Analysis Amanda White Finance and Performance

7. 7 Director of Operations and Services Jeff James Director of Operations and Services Jeff James Head of Collection Care Nancy Bell Head of Collection Care Nancy Bell Head of Security (Vacant) Head of Security (Vacant) Head of Education and Outreach Andrew Payne Head of Education and Outreach Andrew Payne Head of Estates and Facilities Paul Davies Head of Estates and Facilities Paul Davies Head of Public Services Development Lee Oliver Head of Public Services Development Lee Oliver Head of Directorate Planning & Security Chris Cooper Head of Directorate Planning & Security Chris Cooper Head of Document Services Tom Gregan Head of Document Services Tom Gregan Head of Advice and Records Knowledge Jackie Marfleet Head of Advice and Records Knowledge Jackie Marfleet Operations

8. 8 Director of Information Policy and Services Carol Tullo Director of Information Policy and Services Carol Tullo Head of Information Management and Practice Julia Stocken Head of Information Management and Practice Julia Stocken Head of Standards Marcia Jackson Head of Standards Marcia Jackson Head of Information Policy Jim Wretham Head of Information Policy Jim Wretham Head of Legislation Services John Sheridan Head of Legislation Services John Sheridan Research Manager Val Johnson Research Manager Val Johnson Head of Archive Sector Development Nick Kingsley Head of Archive Sector Development Nick Kingsley Head of Business Planning and Performance Information Policy and Services