1. © 2010 Elaine Seat. All Rights Reserved. ASME 101: Basic Leadership Skills

2. © 2010 Elaine Seat. All Rights Reserved. Session Objectives To understand that leadership skills are learned habits To learn some specific communication behaviors that help you get what you want

3. © 2010 Elaine Seat. All Rights Reserved. Why Learn Leadership Skills? The Best Places to Work are also the Best Performing Companies You’ll have more impact – be able to make more of a difference and achieve your goals “The body of research is starting to clearly show that…what ultimately distinguishes the good from the great achievers is the development and refinement of their management skills.”

4. © 2010 Elaine Seat. All Rights Reserved. How To Learn Leadership Skills Disconnect between knowing the concept and doing it Three level process 1.Personal Skills (Just You) 2.Interpersonal Skills (You and Another) 3.Group Skills (You and the team/group)

5. © 2010 Elaine Seat. All Rights Reserved. Components of Communication Task –The content Energy –The emotion, values, beliefs

6. © 2010 Elaine Seat. All Rights Reserved. Learning the Vocabulary

7. © 2010 Elaine Seat. All Rights Reserved. Learning the Rules Good communication skills is a matter of learning the rules Things to do Things to NOT do

8. © 2010 Elaine Seat. All Rights Reserved. The Very Worst -- Ignoring, Changing the Subject, Me-Too’s Acting like someone doesn’t matter You must be authentic. If you don’t care, then don’t act like you do.

9. © 2010 Elaine Seat. All Rights Reserved. 2 nd Worst - Giving Advice -Looks like: -Why don’t you…. -You should…shouldn’t…could…couldn’t 1 st Law of Communication You can give all the advice you want, but you are wasting your breath because people don’t take advice. 1 st Law of Communication You can give all the advice you want, but you are wasting your breath because people don’t take advice.

10. © 2010 Elaine Seat. All Rights Reserved. Neutral Statements 0 Restate/Paraphrase You let them know you heard them Anchors the conversation with a starting point

11. © 2010 Elaine Seat. All Rights Reserved. Gaining Ground + Paraphrasing both CONTENT and ENERGY You seem [insert best guess energy word] because [insert best guess energy word] because [insert interpretation of CONTENT] [insert interpretation of CONTENT] You seem [insert best guess energy word] because [insert best guess energy word] because [insert interpretation of CONTENT] [insert interpretation of CONTENT]

12. © 2010 Elaine Seat. All Rights Reserved. The Best ++ Paraphrasing both CONTENT and ENERGY and adding a DOOR-OPENER You seem [insert best guess energy word] because [insert best guess energy word] because [insert interpretation of CONTENT]. [insert interpretation of CONTENT]. [insert door-opener] [insert door-opener] DOOR-OPENERs: Give me an example… Tell me about… What are some details? How big a deal is this?

13. © 2010 Elaine Seat. All Rights Reserved. PRACTICE --So Whats, Ignoring, Me-Too’s -Giving Advice 0Restate or Paraphrase +Paraphrase Content and Energy ++Paraphrase Content and Energy plus a Door-Opener

14. © 2010 Elaine Seat. All Rights Reserved. The Bottom Line You must be authentic. If you don’t care, then don’t act like you do.

15. © 2010 Elaine Seat. All Rights Reserved. Contact Information Gary Hickman glhickman@charter.net This presentation will be posted on the 2011 LTC Web Site, at http://www.asmeconferences.org/ltc1 1/presentations.cfm

16. © 2010 Elaine Seat. All Rights Reserved. 16 Basic Leadership Skills For questions or comments Gary Hickman glhickman@charter.net Presentation available at events.asme.org/ltc11 /presentations.cfm