1. Text book page 139

2.  Supervisors: allocates jobs to subordinates and makes sure tasks are carried out satisfactorily  Team Leaders : facilitate the functioning of a work group by spreading the work fairly between team members and providing the necessary resources

3.  Managers : oversee the operation of a specific area of a business: staff, resources and equipment.  Directors: oversee the running of functional areas of the business. Only hands-on in small – medium sized businesses.

4.  Read through the case study: The changing role of the supervisor  Answer the questions after group discussions

5.  Complete the case study Bighams on page 141- 142 in your textbook.