1. The IT Professional Outlook: Where Will We Go From Here? Chart Your Course: Sourcing the Global Workforce Diane Morello VP Research Gartner Inc. May 24, 2005 Marquette University, SIM Wisconsin

2. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 1 The IT Professional Outlook: Strategic Planning Assumptions By 2010, six out of 10 people affiliated with the IT organization will assume business-facing roles around information, process and relationships (0.7 probability). Through 2010, 30 percent of top technology performers will migrate to IT vendors and IT service providers (0.8 probability). By 2010, IT organizations in midsize and large companies will be at least one-third smaller than they were in 2000 (0.7 probability). By 2010, 10 percent to 15 percent of IT professionals will drop out of the IT occupation (0.7 probability).

3. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 2 IT Profession in the Cross Hairs Global Sourcing IT Automation Business Restructuring Consumer IT

4. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 3 IT Professionals at the Crossroads By 2010, the IT profession will split into four domains of expertise: technology, information, process and relationships (0.7 probability). Technology Infrastructure and Services Information Design and Management Process Design and Management Relationship and Sourcing Management User Companies 40% 65% 20% 30% 10% 20% 5% 10% IT Vendors and IT Service Providers 50% 10% 15% 25% 5% 10% 70% 2005 2010 20052010 IT Vendors and IT Service Providers

5. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 4 Which Knowledge Should You Emphasize for Each Domain? Emphasized Knowledge Technical knowledge How does this technology work? Business-specific knowledge What makes this company tick? Core process knowledge What processes make this area unique? Industry knowledge What characterizes this sector? 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

6. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Domain 1: Technology Infrastructure and Services Enterprise architecture Infrastructure –Networking –Operations –Desktop computing –Security –Wireless and mobile –System integration Applications –Programming and coding –Application design –Web services development –Database administration Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

7. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Domain 2: Information Design and Management Information integration Information design –Data warehousing –Data management –Internet design –Data mining Information management –Business intelligence –Knowledge management –Taxonomy and ontology –Content management –Privacy Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

8. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Domain 3: Process Design and Management Business process –Business analysis –Business process modeling –Workflow modeling Operational processes –Business continuity –Quality, continuous improvements –Service portfolio design Project management Innovation management Some processes drive innovation and differentiation, others support established operations and standards. Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

9. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Domain 4. Relationship and Sourcing Management Internal relationships –Business relationship management –Demand, supply analysis –Shared-service alliances External relationships –Service provider relationship management –Process partnering –Vendor management Customer experience Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

10. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 9 Which Behavioral Competencies Fuel Performance Across All Domains? Information Design and Management Technology Infrastructure and Services Process Design and Effectiveness Relationship and Sourcing Management n Drive Change n Demonstrate Initiative n Understand Finance n Understand Business Practices n Analyze External Trends n Focus on Results n Build Alliances, Networks n Behave Ethically

11. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 10 Which Programs Pull Expertise From All Domains and Knowledge Areas? n Consolidation n Global Expansion n Relocation n Mergers & Acquisitions n Workplace Design n Diversification n Compliance & Regulation n New Service Lines n New Products n Change in Strategy Information Design and Management Technology Infrastructure and Services Process Design and Effectiveness Relationship and Sourcing Management

12. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 11 Recommendations: Where Do We Go From Here? Help people choose which domains of expertise best suit their needs. Learning, relationships and reassignment will fuel growth. Look beyond training courses. Look outside the world of business IT for challenges, role models, people and innovation. Network! Tap into professional, personal and social networks — and encourage others to do the same. Keep an objective eye on careers: Are you doing what you want to do? How do you get on that path?