1. CSE1720 Semester 1 2005 Week10 /1 External Interrupts - Events n How well are you managing your time- with this unit and the other units ?

2. Working Effectively in a Team Week 10

3. NONE OF US IS AS SMART AS ALL OF US

4. CSE1720 Semester 1 2005 Week10 /4 Objectives of this Presentation n Conflict is normal (and good!). It just needs to be managed n Identify your conflict handling style n Steps for problem solving approach n Strategies for better communication

5. CSE1720 Semester 1 2005 Week10 /5 Ingredients for a Successful Team n 1. Clarity in team goals - and a plan n 2. Clearly defined roles and rules n 3. Balanced participation n 4. Awareness of the group process n 5. Conflict management n 6. Clear communication

6. CSE1720 Semester 1 2005 Week10 /6 Goals, Roles and Rules n Has your team defined its goals? n Who is going to do what? How will you find a balance and monitor that? n What are your ground rules?

7. CSE1720 Semester 1 2005 Week10 /7 4-Step Group Formation Model n Forming n Storming n Norming n Performing

8. CSE1720 Semester 1 2005 Week10 /8 Conflict - definitions n To come into collision, to be in opposition or at variance; disagree n A controversy, a quarrel, discord of feelings or actions as in a conflict of ideas

9. CSE1720 Semester 1 2005 Week10 /9 Conflict is Normal n Some conflict is inevitable - it is normal human behaviour n Conflict can be functional or dysfunctional

10. CSE1720 Semester 1 2005 Week10 /10 n Dysfunctional conflict: –threatens group survival –diverts energy –destroys morale and trust n Functional conflict –improves decision making –stimulates creativity –releases tension –increases energy

11. CSE1720 Semester 1 2005 Week10 /11 n We need to manage conflict, not eliminate it. n What sorts of conflicts can happen when people come together to work as a team?

12. CSE1720 Semester 1 2005 Week10 /12 Low GOALS HighImportance High Importance R E L A T I O N S H I P S Competing Compromising Avoiding Accommodating Collaborating

13. CSE1720 Semester 1 2005 Week10 /13 Conflict Handling Styles n Shark-competing n Fox-compromising n Turtle-avoiding n Teddybear-accommodating n Owl-collaborating

14. CSE1720 Semester 1 2005 Week10 /14 CUDSA model n 1. Confront the conflict n 2. Understand the other’s position n 3. Define the problem(s) n 4. Search for and evaluate Alternative solutions n 5. Agree upon, implement and evaluate the Best solution

15. CSE1720 Semester 1 2005 Week10 /15 Some Communication Strategies n Choose an appropriate time and place n Maintain eye contact n Define the problem using “I” statements n Don’t use labels/insults n Give positive as well as negative feedback n Ask questions to clarify

16. CSE1720 Semester 1 2005 Week10 /16 “I” versus “You”statements n You’ve n You’ve done a terrible job on this n I n I feel worried that this is not up to the required standard and we’re going to get a bad mark

17. CSE1720 Semester 1 2005 Week10 /17 “I” versus “You”statements n You are late to every meeting – its impossible to work with you n “I’m finding it really frustrating when you are late and we have to repeat everything we have already said. Can we talk about this?”

18. CSE1720 Semester 1 2005 Week10 /18 Common Case Study conflicts! n Late to or missing meetings n Not finishing allocated task or not to expected standard n Aggressive/domineering manner n Uncooperative attitude

19. CSE1720 Semester 1 2005 Week10 /19 Conflict Resolution Processes n Try the methods outlined here within the group n Talk to your supervisor, who can act as facilitator to resolve problem n Notify coordinators, who can attempt conciliation and/or take formal action to resolve problem.

20. CSE1720 Semester 1 2005 Week10 /20 5 Modes of Conflict Handling n 1. Confrontation - project managers (for example) use a problem solving approach. Allows the affected parties to ‘work through’ their disagreements n 2. Compromise - A Give and Take approach. Bargaining and searching for a solution should give all parties some satisfaction

21. CSE1720 Semester 1 2005 Week10 /21 5 Modes of Conflict Handling n 3. Smoothing. Avoid or play down areas of differences. Emphasise, highlight areas of agreement (and empathise ?) n 4. Forcing. Seen as a win-lose approach. One viewpoint is stressed at the expense of another viewpoint. n Used by very competitive or autocratic management

22. CSE1720 Semester 1 2005 Week10 /22 5 Modes of Conflict Resolution n 5. Withdrawal. Managers retreat from an actual or potential conflict. n It is the least desirable mode of handling conflict. n Why ?

23. CSE1720 Semester 1 2005 Week10 /23 Conflict Resolution n Confrontation focuses on addressing conflicts using a problem solving approach n It is an ‘all parties’ affair - to find the best way to solve a conflict.

24. CSE1720 Semester 1 2005 Week10 /24 Effective Confrontation n 1. Suggest more positive ways of dealing with the situation n 2. Acknowledge that negative feelings were justified n 3. Explore the reasons why people felt and acted as they did

25. CSE1720 Semester 1 2005 Week10 /25 Non-Effective Confrontation n 1. No response or reaction from the ‘injured’ party - user, analyst, owner n 2. Negative effects of some action stressed by some agent - no plusses n (User ? Analyst ? Owner ?) n 3. Criticism only of (User ? Analyst ? Owner ?

26. CSE1720 Semester 1 2005 Week10 /26 A Final Thought n Some people have very good communication skills n Others have good technical skills n People with both sets of skills are rare n Both sets of skills can be developed n Career advancement is (often) based on or influenced by communication skills

27. CSE1720 Semester 1 2005 Week10 /27 Project Team Presentations

28. CSE1720 Semester 1 2005 Week10 /28 Project Team Presentations The presentations this semester will be run over 4 evenings and the most appropriate are Groups Week 10 Thursday 12 th May Week 11 Thursday 19th May Week 12 Thursday 26th May Week 13 Thursday 2 nd June

29. CSE1720 Semester 1 2005 Week10 /29 The Australian Anthem Australians all let us rejoice, For we are young and free, We’ve golden soil and wealth for toil; Our home is girt by sea; Our land abounds in nature’s gifts Of beauty rich and rare; In history’s page, let every stage Advance Australia Fair. In joyful strains then let us sing, Advance Australia Fair.

30. CSE1720 Semester 1 2005 Week10 /30 The Australian Anthem Beneath our radiant Southern Cross We’ll toil with hearts and hands To make this Commonwealth of ours renowned of all the lands; For those who’ve come across the seas We’ve boundless plains to share, With courage let us all combine To Advance Australia Fair. In joyful strains then let us sing, Advance Australia Fair.