1. Libraries Australia Document Delivery Deborah Fuller Debbie Hanington

2. LADD overview 321,000 items requested in 2009/2010 5,820 items supplied to NZ libraries 2,917 items supplied by NZ libraries 12,626 items from Infotrieve 8,616 items from CISTI 713 subscribers 98 ISO ILL libraries

3. Growth in LADD requesting

4. Top 20 LADD requesters 1 Monash U 8 Macquarie U 15 Gold Coast City 2 UNSW 9 UWA 16 Curtin U 3 U of Sydney 10 Griffith U 17 U of Melbourne 4 U of Qld 11 NLNZ 18 Deakin U 5 QUT 12 U of Tas 19 Victoria U 6 Flinders U 13 RMIT 20 U of SA 7 La Trobe U 14 U of Newcastle

5. Top 20 LADD suppliers 1 NLA 8 U of Adelaide 15 Charles Sturt U 2 Infotrieve 9 La Trobe U 16 ANU 3 U of Qld 10 Griffith U 17 U of Newcastle 4 CSIRO 11 Macquarie U 18 U of Melbourne 5 U of Sydney 12 SLNSW 19 Deakin U 6 Monash U 13 UNSW 20 Flinders U 7 CISTI 14 U of W Sydney

6. Current status of ISO ILL and LADD Number of ISO ILL libraries Use VDX, Relais or Aleph system After current testing - 126 ISO ILL sites 2003200420052006200720082009October 2010 1213233051667498

7. New ISO ILL libraries Avondale College (NAVC) Qld Health Central Library (QDH) Charles Sturt U: Albury (NCSU:A) Nambour Gen Hospital Library (QNGH) Charles Sturt U: Bathurst (NCSU:B) Southern Cross U: Lismore (NSCU:L) Charles Sturt U: Electronic (NCSU:E) Charles Sturt U: Orange (NCSU:O) Southern Cross U: Coffs (NSCU:CH) Charles Sturt U: Wagga Wagga (NCSU:W) City of Greater Dandenong (VDGV) West Gippsland Reg Library (VWGP) Melton Library & Information Service (VMLT) Yarra Libraries (VYML) Mitchell Regional Library Service (VSLS) Mornington Peninsula Library (VPEN) NSW Police Force Library Services (NPAG) Prince Charles Hospital Library (QPCH)

8. LADD update (1) LADD Members & Suspensions Directory LADD VDX version 4.1.2 Archiving old requests

9. LADD update (2) New email alerts: o Conditional Reply No-Indication o Request: Locally Held List o Recall-Indication o Overdue-Indication Rush / Express expiry

10. LADD update (3) Easier access to LADD manual New auto-complete actions Addition to work queue New delivery methods

11. LADD in the future LADD server move VDX 5 New suppliers

12. WorldCat Resource Sharing survey

13. Best practice Streamline workflows Staff Technology Users

14. Best practice – some specifics Service Type 1 and Service Type 2

15. Working together Keep your suspension status up to date LADD Members and Suspension Directory http://www.nla.gov.au/librariesaustralia/do cdel/members.html http://www.nla.gov.au/librariesaustralia/do cdel/members.html Keep your ANBD holdings up to date

16. Document Delivery environment Potential ILL sources Level of requesting activity

17. Document Delivery issues What issues do you face in the current document delivery environment?

18. Staying in the loop State/territory Libraries Australia user groups E-lists