1. Website Workshop Emma Castro, 2014

2. Contents Questionnaire Results Handouts New Ideas

3. Questionnaire A questionnaire was sent out in via post to all members of the Mutual Support Group. The objective was to collate peoples views and experiences regarding the website, so subsequent changes made are reflected in the service-users needs, experiences and views.

4. Questions asked 1. What do you like about the website? 2. Have you had any difficulties with the website? 3. Are there any improvements you can suggest? 4. Would you like to include any additional information?

5. Results

6. What do you like about the website? I “ Easy contact with other group members for general messages open to everyone.” “ The fact that I can receive alerts on my own e-mail account is invaluable.” “ Professional look, friendly people, welcoming people.”

7. What do you like about the website? II “ Privacy – Monitored Membership.” “ Able to give and receive mutual support from others in similar situations.”

8. Have you had any difficulties with the website? “ I found the initial learning confusing, making it easier for new members would help.” “ There does not seem to be many posts or they are hard to find.” “ Tags” and “Topics”. Confusion all round! Why call “topics, tags ?”

9. Are there any improvements you can suggest? “ Please, please can we change the username to first name and surname.” “ Would like to see a “chat live” style forum with live conversation.” “ Old tags archived.” “ Relevant information such as, forthcoming events sent via email.” “ The resource pg tab needs to be expanded with a summary and explanation of each resource shown.”

10. Would you like to include any additional information? “ Site too quite – still needs to encourage use of all.”

11. Handouts I 1. How do I join the online support group community? 2. How do I log into the website once I have been authorised? 3. How do I read and send a private message? 4. How do I block a user to stop that person being able to send me a private message? 5. How do I view the latest post?

12. Handouts II 6. How do I view posts by topic? 7. How do I create a new public post? 8. How do I subscribe or cancel email notifications regarding activity on the website? 9. How do I view a member’s profile? 10. How do I edit my details on my profile?

13. Chat night? What do you want to talk about? What would be the best time of the day/year? How often?

14. If you ever have any problems or new and interesting ideas about moving the website forward please do not hesitate to contact Emma Castro. emma.c@ssafa.org.uk 0207-463-9392 I am always happy to help. Contact Info.