1. Project Management Gaafar 2006 / 1 * This Presentation is uses information from PMBOK Guide 2000 Project Management Quality Management* Dr. Lotfi Gaafar

2. Project Management Gaafar 2006 / 2 Definition of Quality n Quality is the sum of characteristics of an entity that describes and affects its ability to satisfy stated or implied needs, it’s conformance to requirements and it’s fitness for use n Meeting or exceeding your customers’ requirements/needs. n Doing the right things right first time and every time

3. Project Management Gaafar 2006 / 3 There are 8 ways to evaluate the Quality according to customers’ requirements: Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to Standards Definition of Quality

4. Project Management Gaafar 2006 / 4 Modern Quality Management n Modern quality management : –requires customer satisfaction (internal/external) –prefers prevention of the cause of quality defect to inspecting the product for defects at the end –recognizes management responsibility for quality –Continuous improvement

5. Project Management Gaafar 2006 / 5 Awards for Distinctive Quality Management n The Malcolm Baldrige Quality Award was started in 1987 to recognize companies with world-class quality n ISO 9000 provides minimum requirements for an organization to meet their quality certification standards

6. Project Management Gaafar 2006 / 6 Project Quality Management Tasks n Quality planning: identifying which quality standards are relevant to the project and how to satisfy them n Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality standards n Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality

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8. Project Management Gaafar 2006 / 8 Quality Planning n The design phase should take quality standards into consideration and ensure the matching of customer’s requirements n Many scope aspects like functionality, features, system outputs, performance, reliability, and maintainability affects the overall quality

9. Project Management Gaafar 2006 / 9 Quality Assurance n Quality assurance involves all the tasks done to satisfy and ensure the required quality standards for a project n The aim of quality assurance is continuous quality improvement n Quality audits help identify defects and that can improve performance on current or future projects

10. Project Management Gaafar 2006 / 10 Quality Control n The main output of quality control include: –Acceptance decisions –Rework –Process adjustments n Tools and techniques used include –Pareto analysis –statistical sampling –quality control charts –testing

11. Project Management Gaafar 2006 / 11 The Cost of Quality n The cost of quality is –the cost of conformance or delivering products that meet requirements and fitness for use –the cost of nonconformance or taking responsibility for failures or not meeting quality expectations

12. Project Management Gaafar 2006 / 12 Four Cost Categories Related to Quality n Prevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range n Appraisal cost: the cost of evaluating processes and their outputs to ensure quality n Internal failure cost: cost incurred to correct an identified defect before the customer receives the product n External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer

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