1. Gold Unit 13-Email Finn Jenkins

2. 1.1 Email with attachment

3. 1.2 Email with zipped attachment

4. 1.3/1.4/2/2 To CC and BCC

6. 1.5 Address Book I have added the person to my address book.

7. 2.3 Automated Response This is my automated response I set up.

8. 2.4 Folders and saving attachment These are the folders I have made so I know where my emails and work is.

9. Etiquette Do not use capital letters Reply promptly Do not use emoticons AT ALL for business Use a greeting, dear sir/madam Check grammar

10. 2.6 Potential Problems If you do not have an internet connection, your email will not send/receive any The file size of the attachment may be too large (above 25MB) Check that the email was sent properly and that its in your drafts Make sure you have sent it to the correct person, spelling,.co.uk etc.