1. Windows 7/Office 2010 Training Brant Kenny December 7, 2010 LTMS 525 – How Humans Learn Dr. Karen Sipe

2. Lesson Objectives Create a training for Help Desk staff members dealing with basic features in Windows 7/Office 2010 Help Desk Staff will be able to explain the steps needed to complete these objectives in writing and demonstrate these steps on a workstation at the end of the training. o Installing a printer - both locally and via the network o Mapping a network folder as a network drive in My Computer o Installing Software in Windows 7 o Navigating within Windows 7 - Start Menu, Taskbar (Pinning), Search bar o Navigating within Office 2010 - Navigating the ribbon, location of basic formatting tools, saving and printing

3. Delivery of Instruction Training lab environment – instructor has workstation with LCD projector, students have personal workstations to practice with Each procedure will be modeled by the instructor visually and verbally via the LCD projector/instructor’s workstation. If necessary, the instructor may demonstrate the procedure on the student’s workstation. Students are encouraged to ask questions and collaborate with each other during the training session.

4. Assessment Mini-projects o Students will be given a task similar to the tasks which were demonstrated in the training and be required to complete this task without assistance from the instructor or other staff members in the training session Written Quiz o Students will be asked to write the steps necessary to complete the tasks covered in the training on a separate sheet of paper. o This quiz will also become a reference which the staff members can use during their work day.

5. Theory Application - 1 Andragogy o Training is hands on and uses a problem solving approach throughout o Time is a consideration since training is onsite - short and to the point o Showing that the training is relevant to their responsibilities at work Social Cognitive Theory o Encourage collaboration and observation during the demonstrations o Variety of modeling through instruction – verbal and visual o Giving the training meaning by explaining how the information will be applied to their day to day responsibilities

6. Theory Application - 2 Transfer o Near Transfer - assist the students with memorizing the procedures for each objective. o Demonstration/Assessment Tasks – Near Transfer takes place when asking the student to replicate the tasks modeled in the Demonstration part of the training in the Assessment session – The steps are identical for completing the task, but ask the student to install different types of software/hardware Situated Learning o of hands-on mini-projects which the students use to physically replicate the steps necessary to complete their tasks o Computers can be setup to be identical to the computers in the organization.

7. Technology Usage Synchronous Lab environment – Laptops/Desktops with an LCD projector for the instructor Asynchronous Flash/Captivate interactive training s o Interactive and web based o Allows for help desk staff to practice each procedure without causing issues on their workstations o Can be adapted for trainings with general staff Videos for later reference o Video Example - http://www.youtube.com/watch?v=wdcXlrm9cykhttp://www.youtube.com/watch?v=wdcXlrm9cyk

8. Timeline

9. Date 1Date 2Date 3Date 4 Timeline

10. Date 1 Date 2 Date 3 Date 4 Timeline

11. Looking Ahead When is the next milestone? What are the expected deliverables? Known risks and issues o What is the investigation timeline for these issues? What are the immediate next steps?

12. Dependencies and Resources Project Vendors Manufacturing Sales Engineering Remote Teams

13. Appendix

14. Budget Design documents Marketing plan Supplemental documents Contact information