1. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 Weekly Poll - Changes Since September 11 Analyzing 408 responses of 1797 emails sent, 1602 received (response rate = 25.5%). Fielded September 2 – 9, 2003; presentation generated on September 9, 2003. Margin of error is +/- 4.9%

2. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 In your opinion, what lasting changes, if any, have taken place in the workplace as a result of the September 11 terrorist attacks? (Please select all that apply.)

3. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 In your opinion, what lasting changes, if any, have taken place in the workplace as a result of the September 11 terrorist attacks? (Please select all that apply.) (Continued)

4. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 In your opinion, what lasting changes, if any, have taken place in the workplace as a result of the September 11 terrorist attacks? (Please select all that apply.) ChoiceCountPercent of Sample Organizations have put higher security provisions in place26063.7% Employees are more caring toward one another5313.0% Higher expectations of employers for security19748.3% Employees do not consider travel as glamorous14034.3% Business travel has been curtailed10525.7% Employees are reluctant to travel for business9824.0% Higher stress level in the workplace6515.9% Greater screening of employees for hiring12530.6% Business events have been cancelled4210.3% Workers have been more wary of their work environment9022.1% More training about crisis management11027.0% Greater use of EAP4912.0% HR is relied upon more for its expertise and input5914.5% Other (please specify)235.6% No lasting changes4110.0%

5. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 Other (specify) Layoffs Backlash against targeted minorities Short term changes were made, but not enforced for the long run. Greater awareness of current events affecting Americans lives Huge impact on our industry - travel. Affecting job stability. We are in the travel industry, so meeting our goals have been much more of a challenge than before 9/11. Distrust of foreign born employees. Budget Cuts/Exercises Downsizing In Wisconsin, I don't believe that any of these are "lasting" changes. I think they happened immediately following but haven't really been followed through on.

6. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 Other (specify) (continued) Much stronger family value - work/family balance has become family/work balance. Can't use interns/externs without background check done. Employees are more willing to 'sacrifice' privacy in exchange for security. More lay-offs More disaster recovery planning Directly after 9/11, there was a heightened awareness of security, less travel, curtailed events, etc. The farther we get away from 9/11, the less this seems the issue. Layoffs and Downsizing Workers comp rates have increased 1st, Significant increase in teamwork, driven by increase need to succeed. 2nd, immigration standards are more stringent and global recruiting curtailed. My unemployment

7. © 2003 SHRM SHRM Weekly Online Poll: September 2, 2003 Other (specify) (continued) Heightened awareness of the Office of Foreign Assets Control (OFAC) list and how it affects who we do business with and hire. Greater movement of people from one region to another, usually to be closer to extended family rather than better job opportunities. Interest in long term care protection