1. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Question of the Week - Employee Satisfaction Surveys Analyzing 275 responses of 1497 emails sent, 1451 received (response rate = 19.0%). Fielded January 27 – February 4, 2004; presentation generated on February 4, 2004. Overall margin of error is +/- 5.9%

2. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 How often does your organization conduct employee satisfaction surveys?

3. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 How often does your organization conduct employee satisfaction surveys? ChoiceCountPercentage (Overall) (n=275) Percentage (among those who conduct) (n=143) More than twice a year72.6%4.9% Twice a year93.3%6.3% Once a year5118.6%35.7% Once every two years3312.0%23.1% Less than once every two years 4315.7%30.1% We do not conduct employee satisfaction surveys 11140.5%n/a Other207.3%n/a

4. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Breakdown by Organization Size

5. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Organization Size (Average = 1,111)

6. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Breakdown by Organization Size (NOTE: Small sample size within each group) ChoicePercentage (Among those who conduct employee satisfaction surveys) Overall (n=143) Small (1-99) (n=27) Medium (100-499) (n=61) Large (500+) (n=55) More than twice a year 5%4%7%4% Twice a year 6%4%5%9% Once a year 36%44%33%35% Once every two years 22%15%23%26% Less than once every two years 30%33% 26%

7. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Verbatim Responses

8. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Other (please specify) Officially, never. informally, once a year We are a new start up Japanese Manufacturing Company, but my experience with the Japanese is that formal employee surveys are not in the original 5 year plan. Periodically 90 Day follow up after New Hire We just conducted our first one Just conducted our first one. I am the sole owner with no employees One Person Consulting Firm Periodically, no set time frame Once a year, but we survey 1/4 of the population each quarter so we have our fingers on engagement quarterly Comprehensive survey every two years of all employees with Pulse surveys of random employees on key essentials quarterly. Last year was the first time we conducted an employee satisfaction survey, and it was for upper management only. We plan to conduct a satisfaction survey with all employees within the next year or two.

9. © 2003 SHRM SHRM Weekly Online Poll: February 4, 2004 Other (please specify), cont’d. 18 months Quarterly or JIT We have done one survey Our regional HR Manager performs these, unknown how often Me/HR being here is new - this year will be the first survey As consulting assignment dictates We just did one (last one was about 5 years ago)