1. Step 4

2. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 2 Objectives of Step 4 Set goals Create action plans Program review

3. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 3 Excellent Characteristic Review Can you recall the 5 characteristics of an excellent club? 1. Service-minded 2. Good communication 3. Strong membership program 4. Retention of members 5. Effective leadership and club operations

4. Goal Setting

5. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 5 Effective Goal Statements Specific Measurable Actionable Realistic Time bound

6. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 6 Sample Goal Statements Service - Complete a new service project in June Communication - Create and distribute press releases for three club events by May 1 of this year Membership - Recruit five new members by April 15 of this year Leadership - Train new club officers before they take office Club development - Have an agenda at every meeting this year

7. With a partner, create goal statements for each area of improvement you found in the How Are Your Ratings? survey. Group Activity

8. Action plan

9. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 9 Effective Action Plan Be specific  Who, what, when, how … Sequential actions Milestones for celebration

10. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 10 Action Plan Content What action will be done? Who will be involved or responsible? What resources are needed? When will it be completed? How will we know it’s done; or how will we see results?

11. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 11 Sample Action Plan What? (action steps) Who? (person responsible) Resources? (what is needed) When? (what is the deadline) Results? (how do we know it’s complete) Recruit 5 new members Train new club officers before they take office All Lions Current officers Brochures and posters to hand out Club officers manual April 15, 2010 July 1, 2010 When 5 people turn in an application W

12. Group Activity With a partner, take one of the goal statements you plan on presenting to your club and develop an action plan.

13. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 13 Apply What You Learned Decide as a club which goals and corresponding action plans you can complete. Create your excellent club!

14. Program Review

15. LIONS CLUBS INTERNATIONAL CLUB EXCELLENCE PROCESS 15 Program Review and Wrap-up Why are we here? Community needs Excellent characteristics Improving effectiveness Club ratings Survey and questionnaire review Goal setting Action planning

16. Any Questions?